Safemile Auto TransportSafemile Auto Transport is currently one of the fastest-growing car shipping companies in the U.S. We are committed to delivering five-star service for every one of our customers by revolutionizing the car shipping experience. We offer a wide range of nationwide car transportation services including open auto transport, enclosed auto transport, priority expedited car Shipping, luxury car shipping, guaranteed pick-ups, and door-to-door car transport services. Get in touch with us today for an all-inclusive car shipping rate. We look forward to delivering your vehicle and peace of mind.
Safemile Auto Transport (safemileautotransport.com) has 226 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Claim this listingTaxis & Public Transport · Richmond, Virginia
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226 approved reviews, newest moderated first
lorenzo G.
great company to book loads allways comunication at all times thanks guys apreciate the hard work
Response from Safemile Auto TransportAug 21, 2026
Thanks so much for this, Lorenzo! Good communication is something we prioritize on every load. We appreciate working with you too!
Jeff S.
Horrible Experience – Avoid Safemile Auto Transport at All Costs! Do NOT use this company if you value your time, money, or sanity. In early July, I reached out to Safemile to arrange transport for a non-running classic car and specifically confirmed they had enclosed trailers available. Initially, John was very responsive and answered all my questions, which gave me some confidence in their service. On Saturday, July 19th, I paid the deposit and received confirmation that pickup was scheduled for Friday, July 25th. I even called on Tuesday, July 22nd, to double-check everything, and was reassured that a driver would contact me on the 24th to coordinate pickup. Well, the 24th came and went with no call, no text, nothing. I reached out to John – radio silence. Then, on the morning of the 25th (pickup day!), I call the main office only to be told they couldn’t locate a truck or driver and my car would not be picked up. Unbelievable. I flew from Florida to Virginia specifically to coordinate this transport – and Safemile completely dropped the ball. Worst of all, they didn’t even have the decency to notify me ahead of time. I had to chase them down on the day of the pickup to learn that they had failed to do their job. Completely unprofessional, unreliable, and inconsiderate. This company is a logistical disaster and left me stranded. Spare yourself the frustration – find a real transport company that actually delivers on what they promise.
Response from Safemile Auto TransportSep 4, 2025
DearJeff, thank you for sharing your experience and we’re very sorry for the inconvenience this situation caused you. We’d like to clarify a couple of important details. First, Safemile did not charge you any deposit. Second, as you mentioned, we did secure a carrier with an enclosed trailer equipped with a winch to accommodate your inoperable vehicle. Unfortunately, two days before the scheduled pickup, the driver informed us that his winch had broken and he would not be able to complete the job. The moment we learned of this, we immediately reached out to all of our carrier partners in the area to find another enclosed carrier with a working winch. However, as you can imagine, enclosed carriers with winches are very limited in this industry and unfortunately we could not secure another one in such a short timeframe. We sincerely apologize that we were not able to fulfill your shipment as planned and for the frustration this caused. Safemile is committed to continually strengthening our carrier network and improving our communication so that situations like this do not happen again. We deeply regret that we let you down this time and truly hope we may earn back your trust in the future.
Olha K.
Good compony Andrew is the best
Response from Safemile Auto TransportAug 21, 2026
Glad to hear that! Sounds like Andrew took great care of you. Thanks for choosing Safemile!
Gio K.
Great communication!! Excellent experience thanks again
Response from Safemile Auto TransportAug 21, 2026
Thanks, Gio! Glad the communication made for a great experience. Appreciate you shipping with Safemile!
Alex
good company i would work with them again i want to thank Alex for the help
Response from Safemile Auto TransportAug 21, 2026
Glad to hear it! Sounds like Alex made the process easy for you. Thanks for choosing Safemile — looking forward to working with you again!
Ackbar C.
Good communication I will work with you guys aging Oliver Wass súper super helpful
Response from Safemile Auto TransportAug 21, 2026
Thanks, Ackbar! Glad Oliver kept things clear and easy for you. Looking forward to working together again!
KBell
Beware of SafeMile and BUR Transportation they’re working this scheme together! Promised me a 2 day delivery which ended up being 7 days. Minimal communication ONLY when I reached out when daily delivery promises were not met. Claims of truck being broke down 2 hours away. The miles have increased on my car and no explanation was given. I honestly didn’t think I would see my car again!
Response from Safemile Auto TransportSep 4, 2025
Dear Kbell, we’re very sorry to hear about your frustration and completely understand how stressful shipping a vehicle can feel when delays occur. Unfortunately, unexpected delays do happen in this industry due to the nature of logistics and long-distance transport, though we always aim to minimize them as much as possible. We do want to clarify that your delivery was not 7 days but 3 days, and we confirmed this directly with the carrier. We also double-checked with the driver regarding the mileage on your car and can confirm that no extra miles were added during transport. We’re sorry that communication did not meet your expectations and we’ll continue working on keeping our customers updated more proactively. Thank you for your feedback—it helps us improve and provide a smoother experience going forward.
Jose L.
Dylan at safemile provided excellent service. He courteous, attentive responsive and got me schedule incrediblely fast. Perfect experience.
Response from Safemile Auto TransportAug 21, 2026
Thanks, Jose! A fast, smooth scheduling experience is exactly what we aim for. Really appreciate you shipping with Safemile!