Michael C.
Bait and switch
I was promised pickup on Tuesday or Wednesday at the latest and got no call, no show. I called Wednesday and was told my car would be picked up by 3:00pm at the very latest - no call, no show. I called back at 6:15 and was told not to worry, that for extra money they could get me on a truck right away. When I asked to speak to a supervisor I was hung up on. I then called another transport company and got an honest quote(yes, it was a little higher. But it was realistic) and got the job done. Be careful with this place. The low price they quote is not possible, they’re just trying to get you into a contract. After that they string you along until you either pay more, or someone on your route is desperate enough to take their lowball offer. But you may be waiting quite sometime for someone to take that offer.
Response from Safemile Auto TransportJun 11, 2023
Thank you for taking the time to provide feedback about your experience with our company. We sincerely apologize for the inconvenience and frustration you experienced during the process of arranging the pickup of your car. This is certainly not the level of service we strive to provide. We deeply regret the miscommunication and lack of follow-up that occurred. We understand the importance of timely updates and reliable service, and we apologize for falling short of your expectations in this regard. We take full responsibility for the breakdown in communication and the unprofessional behavior exhibited by our staff member. We have taken your feedback seriously and have implemented measures to prevent such incidents from happening in the future. We have retrained our team on effective communication protocols and reinforced our commitment to excellent customer service. Once again, we apologize for the negative experience you had and any inconvenience it may have caused you. If there is anything further we can do to rectify the situation or regain your trust, please do not hesitate to reach out to us directly. Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services.