Tracfone Wireless IncReviews of safelinkwireless.com

They have no accountability because there is no way to maintain quality assurance in an overseas call center. Wait times are hours long. They do not know how to resolve simple issues and do not listen to customers. As with most call centers, they routinely refuse to escalate your phone call even when they cannot resolve your issues. Safelink will not allow me to return two phones that were not compatible with my service. Customer service repeatedly lied, telling me that I did not purchase my phone from them so they wouldn't have to issue a return authorization. This cost me over $400 and a total of 18 hours on the phone. I didn't have a working phone for a month. After my second complaint, I got a call from a 'manager'. The attorney generals office wrote a clear letter explaining that I wanted a refund for the phones. The manager repeatedly told me she could help me connect the devices. Despite that the devices were not compatible and contained fake sim cards. Safelink is selling fake phones and its clear that they are aware of this. They also provide some of the worst service imaginable. The customer service agents deliberately hang up, transfer your call and refuse to help you. Because they are an overseas call center with limited communication, they play games. Each call takes 1-2 hours for a simple issue. They repeat themselves three times and take as long as possible to help you, if they do help. They never speak directly or tell you anything truthful. While they seem overly obsequious to the point of bullying, they rarely help you, even when you ask them to tell you the truth without lying. I recommend that anyone being scammed file a complaint with one or more of these agencies: BBB, Attorney General, Consumer Protection and the FTC.

Simple and short review. Once you relay your problem, the rep asks you to wait and connect you with the right department. After transfer? They disconnect you, over and over and over. Through chat version of their website page? They promise me a 15-minute wait time for them to respond and return the call. Which never happens. Tracfone is getting too big for their bridges and neglecting quality customer service. I decided to write a letter to their office instead.

I've been using Safelink for years. I've always had phones that are a step behind the most up to date. But I don't care. I have phone service that wouldn't have otherwise. I've never had a complaint about the quality of the calls. Years back I only had 300 minutes a month for talking AND texts. And it took a minute for each incoming and outgoing text. I still didn't complain. The only complaint I did have was in having no recourse with spam callers before I had a smart phone. That sucked. But I don't think the system supports anything less than smartphones now. I would suggest this service provider to anyone who's low income and wouldn't have a phone and service otherwise 😊

They will hold your mobile number hostage if you switch to a competitor. They did this to me. When I first signed up for safelink, I was given a phone number for two years. Had Google accounts, Amazon account, and other online accounts tied to this phone number. I switch carriers. They claim that I cannot port out my number because I never purchased anything with safelink using a credit card and then they lie and claim that the zip code is not correct for when I first signed up for the service. That zip code was always the same as where I lived and when I first signed up. They kept refusing to accept my zip code and refused the port transfer. I had to go to the FCC and threaten a lawsuit but Tracfone is still refusing to port out my number. Safelink has committed fraud here and should be investigated by the FCC for fraud registrations. They register a customer with a particular phone number assigned but use a different zip code than the customers. So they are committing fraud to prevent anybody from going to a competitor. Safelink and Tracfone together are engaging in anti-competitive practices, anti-trust, and refuse to port out a number. Because of this I may be locked out from my Amazon account, locked out of my Google accounts, may be locked out from getting rewards from Receipt Hog. I am being locked out because of stupid Safelink/Tracfone. They have both failed and Safelink has engaged in fraud. I have gone to the FCC with the evidence. I have the evidence proving all of my claims. The FCC isn't doing anything about this yet, they may never will. I will never go back to SafeLink, EVER!!!!!! Don't trust Safelink, they are a shady fraudulent company relying on taking Government money claiming to give you a free service and then lie about you and claim your applying for the service twice to reduce your text, minutes, and DATA. Then they offer you to pay monthly for additional DATA, Minutes, and text. Safelink is committing fraud and having Tracfone to go along with it, all do extort more money from their customers who are supposed to receive entirely free government phones and free service. Safelink is only there to extort the low income families. I tried to switch to QLink Wireless and Safelink kept giving them trouble and kept refusing to port out the number. I verified the security code over and over again, and they repeatedly just lie and claim that I they cannot transfer the number and act like I am not a legitimate owner of the very phone number I am still having right now. I had this number for two years. I have given all of the evidence including phone call recordings with safelink and tracfone to the FCC. Any Federal Judge would accept this high level of evidence I have. Safelink is a fraud, they only want you trapped into their company. If you get any phone number with safelink, you better forget it and not use it for any online account verification otherwise you will be locked out of Twitter. Microsoft. Google, Amazon. You will be locked out of your online shopping and possibly your bank accounts if any use phone number verification. Safelink is there to extort YOU. They will hold your phone number hostage for months if they have to. They have to make money off of the low income applicants.

SafeLink is taking advantage of the most vulnerable of our society and cashing in on it. The company participates in the "Affordable Connectivity Program" and the "Life Line" program. Unfortunately, SafeLink does not provide members of the program the correct plans they are approved for. They then make it very difficult and impossible to get it straightened out. From not having access to any of your data usage or current plan information, to customer service representatives and higher ups that will "transfer" you to another department, only to continue to hang up the line, to their faulty automative system that goes in and out so the customer cannot hear the options to choose from, to the call back option working improperly and disconnecting prematurely, to the chat customer representatives taking 20min+ to send one sentence, to customers being told they've used all allowed data for the month even when the phone was just activated, to the "Higher Department" not reaching when the customer is told a call was scheduled for them to reach out. This companies use of the "ACP" and "Lifeline" program needs to be investigated.

I've been a tracfone customer for 20 years overall they have been very good phones and service has been very good only downside has been data was expensive 10 dollar for 1/1.5 gb last five yrs I would get new phone from QVC or HSN with 1 yr contract new phones not refurbs for really low prices now they have been bought by Verizon so we'll have to see what happens?. Calls have been great text great even data speeds always good just that in my opinion it was always expensive data costs that were bad.

I had been using their free cell phone service since 2013,and in early 2020 the second non smartphone that they had sent me broke,so at first they claimed I wasn't eligible to get a new phone,and then they said it could just be the battery that needs to be replaced. At first they said they weren't going to even send me a battery so I had to order one and then I had to return it because after they claimed they would now send me a replacement phone of the same model, and told me I wasn't eligible for a smartphone, then they mailed me a brand new decent smartphone. Well after having this smartphone for a year and a half,it broke and was totally dead,and I asked them if the Safelink customer service could please send me a replacement for it, and I said I don't care if it's the same model or even just a basic cell phone because it's very important to have a cell phone for emergencies, both the customer service agent and then the supervisor I asked to speak to both claimed I'm not eligible to get another phone, they are full of garbage and I said I am still eligible for the same reasons I have been for years using their service.

I had safelink before with bring your own device, I tried to sign up again and they were like, you can only get 1 device from us so you cant sign up, well my last device was MY OWN! Why wont you give me a stinkin phone ever? You get money from the govt to do so! Dayum you cant provide a 20 dollar phone? Im pretty sure this is all TMOBILE whiiich, has poor security and is always being hacked, why would I want to sign up with them using lifeline, which is my SS#? Philippines customer service. Ill pay for monthy service, fact IS these days, all you need is a cheap smartphone, and you can use apps and wifi hotspots to reach people through the apps, so I can do without you creeps, you and ASSurance