Tracfone Wireless IncReviews of safelinkwireless.com

This is your Affordable Connectivity Program (ACP) Dashboard What can we help you with today? After 20 phone calls and innumerable online inquiries for Customer Service, they blocked my phone number. Can Customer Service get any worse? Yes, it can....

I applied and was accepted for the safelink wireless plan within minutes! I was told I had get a free phone with unlimited data, messaging and talking within days! That was almost two months ago! Still no phone, no service and no way for anyone to tell me what happened! Everyone I speak to says that they don't have access to the information I need! They told me they would schedule a call back and did actually call back, but there was no one on the other line to talk to! That call and line sat silent for 28 minutes before I hung and called safelink wireless back again were I got the same run around! Save yourself the aggravation and don't bother with their bu]]$h*! and lies! It's all a scam!

I thought I'd give safelink wireless a try. I knew about the 350 minute limit but I thought they had Wi-Fi calling and I hope they'd have a better signal because my calls will drop with the previous provider. It was no better. Furthermore furthermore, their customer service are liars. First two reps I spoke to said that Wi-Fi calling wouldn't the deduct minutes from my account, even refunded my balance and tried to troubleshoot it for 30 minutes at least. Then the 3rd rep says wifi calling deducts minutes and refused to transfer me to a supervisor. No point in staying with them when another provider offers 1,000 life line minutes, so i try to port my number away from safelink to my new provider. They lie to me again and say i cant transfer my number for 60 days. I was able to port my number the same day they said this. Don't use shi*link. Bunch of liars, poor customer service, and poor signal strength.

350 minutes of talk time vs 1000 minutes for the competition for lifeline services.. and while I had them my data completely stopped working 9 times in a week.. I had to call each time and sit on the phone for over an hour each time to get it resolved due to 'an issue' or mistake on their end each time.. I had their service for a month, had to 'retop' my minutes and data twice to the tune of $25 (and I never leave the house\wi-fi and make very few phone calls in a month), and then missed important doctor and business calls and lost a job because of it.. go somewhere else if you get lifeline service...

I have been with SafeLink for years and they have disconnected my lifeline benefits TWICE without any communication stating my phone would be disconnected if I didn't recertify. Then when I ask WHY they didn't send me a letter or email stating it was time for my recert, they told me they don't send out anything anymore! So how in thee hell are you supposed to know when your benefits expire!?! You don't! You just wait until your phone randomly gets disconnected and you have to start the entire process all over again including getting a new number! That's only the start of this companies failures. Customer service doesn't know their ass from a hole in the wall. Phone gets absolutely no internet now. I always have issues with my phone when my benefits get added every month. I'm usually without a phone for a day or 2 because of these issues. This is like a bad relationship! So guess what SafeLink, I'm moving on! I will be giving Qlink a try.

My phone service stopped working. It may be an eligibility issue where I need to provide new information. But they gave no warning; just shut off my service. When I would call in to support the automated system couldn't find my phone number; I have to spend 10 minutes each time trying to bypass it. After bypassing it the support people couldn't find my phone number/account either. First they would transfer me to the enrollment department and the connection would hang up. Then they said "call this number and it will put you through an automated system to fix the issue". I call the number and it goes dead right away. Then one of them was straight up trolling me. They would make me repeat long numbers 5x in a row, with the excuse that their system keeps erasing it. One told me my phone wasn't compatible with 4g (a lie); they would say they're sending an authentication email which I would never get. I tell them there's something wrong with their system because for months they've never been able to send me an auth email to gmail (I confirmed the correct email and I get other emails from them). I said they need to pass this on to their IT department since there's clearly major problems with their system (erasing info, not finding my number, not sending auth emails). They completely ignore it and repeat some irrelevant information. They avoid/ignore most of my questions & concerns, and simply repeat unrelated & irrelevant information. I also have a verification pin. The person lied and said they need more than that. They asked for the "most frequently dialed number in the past month". An absurd request. There's no way to sort call history by "most frequently dialed". They told me ridiculous things like "restart your PC/phone to get your email working" then call us back. Told me there's no supervisor to speak to. These people kept me on the phone for more than 2 hours and my phone still isn't working. I now have to try to switch to another lifeline provider since these people are straight up trolling me. These people should not be getting Gov money.

WORST company ever to use your ACP and Lifeline benefits with. Customer service is horrible and doesn’t know what they are doing. I had to deal with them to set my mother up with her benefits and cancelled. Go to Qlink wireless! Trust me!

These people dont EVEN deserve 1 star, I have never said that before in my life. THEY EITHER: GAVE ME A PHONE WITH A STOLEN IMEI OR A NASTY PHILLIPINES REP DID THAT TO ME, MARKED IT AS STOLEN AFTER MAKING ME FLIP OUT AND HAVE TO HANG UP AFTER WAITING 46 MINUTES to REACH HER AND WAIT ANOTHER 30 JUST TO GET SOMEBODY ELSE! Long story: I get this free junk phone in the mail. I call to try to transfer my current simplemobile number to the new phone, which gets auto assigned a number. The rep expects me to have yet a 3rd phone to complete the task and so absolutely refuses to transfer my simplemobile number to the safelink phone, because I need a third phone number for her to call. Theres no payphone anywhere anymore, who has 3 phones???Shes like do you have a friend? What so people without friends cant do this? I have no friends so I guess I cant transfer my number. She just refused to even transfer me to a different rep, dept or put a supervsior on the phone, she repeated herself on all these things over and over without budging LIKE A ROBOT With no brain and I yelled I DONT WANT TO TALK TO YOU and hung up. It took so long to get someone on like an hour. (called the 800 number-16 minutes then I tried 611 thinking it would be quicker, it took another 30 so 45 minutes just to reach her, and to think id have to hang up and do it all over again because of her obstinance wasnt punishment enough) My phone service then goes dead, so she must have done something to mess with it after I hung up, another 30 minutes waiting. I ask first is my phone active, She asks me for a credit card associated with the account, its safelink theres no credit card, she asks a few other things, I give them my serial number they tell me my serial number imei is flagged as stolen. I just got the phone in the mail and it looked new with stickers on it and everything. So I have no service, they create a ticket and say it will take between 4-48 hours, then they said 72. I called again, another half hour, she transfers me, another half hour, (so this is 2.5 hours so far) then this guy keeps me on the phone like OVER TWO HOURS more saying nothing at all pretending to try to fix it but really hes just taking a break, this is 4.5-5 hours so far) so eventually, I asked to get transferred to a department that will let me send it back and get a new one, the lady keeps asking me for like, a credit card associated with safelink and then she wants me to tell her the last numbers that were dialed on the phone before I even got it today to verify my account, WHICH HOW THE HECK CAN I KNOW? The phone had not arrived before today, and its flagged as stolen, she insists if I log in with my enrollment number it will show me the numbers that were dialed on my phone before I got it, it doesnt obviously but its the only way shell let up. So crazy, cant send it back, they expect me to wait 3 days with no service, yet I know that ticket will still be pending. I asked who does the tickets? Who take care of those technical issues, she says they do, and I say well the rep before hasnt been able to fix so obviously it cant get fixed. They sent me a stolen phone or flagged it as stolen!!! And then wont take it back, they wont even transfer my lifeline/acp account to a new sim and a new phone. This took the ENTIRE DAy 6 solid hours in one day!!! crazy! I CANCELLED and WILL NEVER apply to safelink again. PLEASE AVOID THIS COMPANY. hours wasted almost a whole work day! I cant even believe the scams that go on with lifeline companies, assurance for example, used to send me phones full of malware that were not google play certified so I couldnt update any apps or download new ones. I CANT EVEN believe HOW HORRRIBLE and NOT REASONABLE and SKETCHY these customer service reps are. Theyre not human acting, they make no sense. They sent me a stolen phone then asked me what number had been dialed on it or whats my credit card number? American customer service ever? Why does every phone company LOOOOOOOOOOOOOOVE outscourcing to the Phillipines? Heck Id rather deal with someone from China, they seem like smart people. I didnt do anything wrong, all I wished was that they be reasonable and understand I dont have 3 phones and there are no pay phones in the usa in 2022. They should be able to transfer a phone number ive been using.