There were security questions that started with how many states have you lived-1,2,3,4 or more. I've lived more than 4 was my answer but then it started giving me 1,2,3,4, 5 or more. Well I've lived 5 or more but my answer was wrong doing that. Jeopardizing the attempts of getting it right. I think that's a flaw and should be addressed.
Response from Safe Drivers AcademyAug 26, 2026
Thank you for your feedback, Endea. We use a series of security verification questions as part of the required identity verification process. We understand these questions can feel confusing or frustrating - we agree! But they're unfortunately a requirement we have to follow to remain an approved provider.
It sounds like you may have been answering questions about different topics (states vs. countries, for example) that had slightly different answer options. If you had trouble with the security questions, please reach out to our customer service team and they can assist you.
Thank you for choosing Safe Drivers Academy!
MA
Madeline
A very doable program !
This program was fine and better than I imagine other courses are! It did its job and it has a lot of potential. The organization of the chapters made sense and the content was very thorough. I learned a lot about my car and find myself more aware of the road and my car than I have been in the past as a result of the course.
The course was mostly reading and images, with some video. The content was informative but dry, and at times, it read like ChatGPT. The extensive reading made it difficult to sustain long-term attention. I chose to adapt by completing over a couple of weeks by chapter, even though I just wanted to get it done. Would have liked to see better implementation of universal design for learning here, as it would have demonstrated audience awareness, compassion, and inclusivity: your neurodivergent learners, your full-time working learners, your busy parents (and your full-time working busy parents!!) are likely to struggle to complete or maintain long-term motivation because it takes a lot of energy and focus to sustain attention long enough to read all that AND wait for the lesson timer to count down.
The assessments could use some revision. The end-of-chapter assessments did not contain feedback on what was correct or incorrect, so I was not able to tell what I got wrong or why. If I had feedback, I could rule out the possibility of some of the questions being mis-configured in the LMS - I noticed I got a lot of 75% results despite taking my time and double-checking that I was reading the questions correctly. I can't point to any specific questions because the assessments disappear once you take them - you see the score without any breakdown of the questions you got right and wrong, which is anxiety-inducing when your driving record is on the line. Specific, timely, robust feedback is instructional design 101. BUT, the questions were good and a majority of them were well-written recall-level questions. Not obvious, but not outlandishly difficult either.
For the course owner, consider researching and testing some authoring tools that enable interactives, sims, or scenarios. I saw a lot of places, like the weather conditions sections and the "anatomy of your car" chapters, that would benefit from "tactile" (as much as it can be online) learning or active decision-making. Application activities like scenarios or simulations are better for learning retention and engagement.
Response from Safe Drivers AcademyMar 17, 2026
Thank you for your detailed 3-star review and feedback, Madeline. We're glad to hear that the course helped make you more aware on the road and that you learned a lot about your car.
We appreciate the time you took to share your suggestions about course design and assessment feedback. Your insights are helpful as we continue to refine our program.
Thank you for choosing Safe Drivers Academy.
NM
Nakeya M.
The fact that I had to keep contacting…
The fact that I had to keep contacting the web chat because the course kept saying every answer I pick was wrong even though it was correct so I wasn’t to happy about that
Response from Safe Drivers AcademyFeb 13, 2026
Thank you for your 3-star review, Nakeya. We're sorry you experienced frustration during the course. That's not the experience we aim for, and we appreciate you working with our support team to get through it. If there's anything else we could have done to make your experience better, we'd love to hear from you. Thank you for choosing Safe Drivers Academy.
LF
Lamont F.
User friendly This was simple and use friendly
This was simple and use friendly
Response from Safe Drivers AcademyJan 14, 2026
Thank you for your 3-star review, Lamont! We're glad you found our course simple and user-friendly. Since it sounds like you had a positive experience, we'd love to understand what we could have done to earn those 4th and 5th stars. Our customer service team will be reaching out to you soon. We're always looking for ways to improve and provide the best experience possible for our students. Thank you for choosing Safe Drivers Academy!
DO
Dane O.
Beware
Wow. And not a good wow. The course was ridiculously long, incredibly redundant, and pretty expensive for what you have to sit through. You have to sign up and pay for the course before you know what you are getting. I would find someone else.
Response from Safe Drivers AcademyNov 9, 2025
Thank you, Dane. We appreciate your feedback and understand your concerns about the length and cost of the course. The duration and content are set by the Arizona Supreme Court, which mandates all approved schools follow the same minimum time and material requirements.
Regarding pricing, only the course fee portion goes to us — the remaining fees are remitted directly to the state and court on your behalf. We also offer a Pay Later option that lets students preview the first module before paying, so they can decide whether to continue. We appreciate you taking the time to share your thoughts and will keep working to make the experience as smooth as possible.
AA
Aisha A.
the timer was not accurate
the timer was not accurate
Response from Safe Drivers AcademyJan 20, 2025
Thank you for sharing your feedback, Aisha. We’re sorry you encountered issues with the timer and appreciate you bringing this to our attention. One of our customer service team members will reach out to learn more and make sure we address any concerns. We value your input and hope we can improve your experience moving forward!
MP
M P.
Did not like that I couldn't go to the…
Did not like that I couldn't go to the next lesson until the time was up. Wasted time waiting around.
Response from Safe Drivers AcademyOct 7, 2024
Thank you for your feedback! We understand your frustration with the timed lessons and appreciate you sharing your thoughts. The timing is required to meet regulatory guidelines from the NYS DMV, but we’ll take your feedback into consideration as we work to improve the course experience. If you have any additional suggestions, we’d love to hear them. Thank you for choosing Safe Drivers Academy!
