Safavieh, IncReviews of safavieh.com

Poor quality and unwilling to make it right when the product was used less than 5 months and a foot rest snapped off along the grain line. Unexctible quality and customer service. Would not recommend to anyone.

I purchased two items from Safavieh for a client. Upon delivery the client was disappointed that the finish on the items was dull and not what published photos showed. Immediately, I reached out to the company and was assured that this would be a week or so process to facilitate the return. Almost nine weeks later, and after repeated emails and conversations we were told that they would NOT accept a return. Just Try to find their clearly defined return policy anywhere on their site. Not so easy to find and most assuredly not so clear. This was an expensive and time consuming process and loss for our company. These two John Richard egret figurines were nearly $600 a piece and are now a lack luster part of our inventory.

BEWARE: Who expects their customers to pay $70 return shipping on a $140 order? Safavieh does. This detail of their return policy is not clear or easy to find. After 13 emails from me to them with maybe 5 responses and multiple phone calls I was told they would give me a $25 concession. They wouldn’t even send me a label. I have to do it. Make sure you are ok paying for shipping yourself if you want to return your purchase!

Purchased a Safavieh rug from Walmart size 5ft 3 inches x 7 feet 6 inches according to the Walmart website and the size that was received was 5 feet 2 inches x 7 feet (even the label under the rug had 5 ft 3 x 7 ft 6 inches) I called Safavieh customer support and advised them of the variation of the rug size and asked if this was just an issue with the one rug. Sent pictures etc. and have heard nothing. It is very disappointing that I had not received any feedback. Wanted to post this so customers are aware they are not getting what they pay for. Thanks

They use false advertising and mislead costumers! They have on their website this price matching promise on all their articles, but they won’t honor it. Not only they wasted my time by asking me to send a detailed email with all the screenshots of the same article sold by the other website, any coupons used, and the final page with the taxes and the delivery fees, and the guy over the phone promised that someone would get back to me in 24 h. A day later, no news heard, so I called back and the guy tells me that they sent the request to their evaluation team and that someone would get back to me at the latest the very next day. Again I don’t hear back from them, so I call and this time, the guy tells me that they don’t price match to competitors!!!!! What does price match means if you are not price matching to competitors. He said we only price match to our dealers. Was that written on their website? Not at all. They are misleading costumers to believing they are getting the best price out there. If you are good at searching with images you would find the better price. I sent them an email via their chat page asking about their price match policy about a few days ago, I still didn’t get an answer.

We purchased a Safavieh lamp set. The box was still sealed from the manufacturer (Safavieh) and we were the first to open it. There were two pieces missing that hold the lamp shade. I wrote to Safavieh and they replied that there is nothing they will do for me. So sorry! They stated that they are the manufacturer of the product and not the retailer so they are not responsible for what they produce. I highly recommend not purchasing anything from a manufacturer that will not stand behind what they make. Please think twice or maybe three times before purchasing anything made by Safavieh.

worse experience ever ! after spending $ 25k at this store. Neil the manager messed up my order and he promised me to exchange it for me after 6 months of waiting simply he said no we can not do it , i have all our conversation in the text. very disappointed at the service. my first and last purchase from Safavieh. not even worth a star!

I purchased a rug from them that came falling apart, shredding already, tassels on the ends weren't even the same lengths, tiny holes, and already unraveling when I took out of package. Inquired about a return. Took them two weeks to respond and then told me that is how the rug is suppose to be. No information on how to return the rug, no offer on money back, no offer to send a new and not defective one either. Their products suck and so does their customer service.