Michael C.
Got my second kit and had issues with…
Got my second kit and had issues with the red button not working. I got a hold of support via text and through the site right away. Sad to say no response for hours about any solution or steps to reorder. Still not clear what to do with this faulty kit.. I’ve cancelled my subscription and went to another service. Not clear if I get my money back from faulty kit but to me accommodations for a service I bought means a lot in today times!✌🏽
Response from Rythm HealthOct 4, 2026
Hi Michael, thanks for taking the time to share your experience. Our dedicated Customer Experience team answers as soon as possible, I recommend checking your messages as we offer replacements/refunds when there is an issue with the test. If you have any questions and something isn't clear we recommend reaching back out to the team directly who is happy to look further into that for you! Making sure our customers have the information/results they need is a key part of the Rythm experience.