Nancy
I drew the sample with a needle and…
I drew the sample with a needle and syringe. The kit came with the black shipping container missing the lid.
Response from Rythm HealthAug 12, 2026
We’re sorry to hear about this experience. Our collection kit is designed to be used only with the provided collection device. Blood should not be drawn with a needle and syringe or transferred into the tube, as this can affect sample quality and falls outside our validated collection process. The shipping container should also arrive complete and intact, so we’d absolutely like to address the missing lid. The sample is still safe to travel without it, but we'd love the opportunity to make this right. Please reach out to our support team.




