Ryder RelocationsReviews of ryderrelocations.com

They had our stuff for 80 days(that’s right 80 days lol) after saying it would be 7-10 days. It FINALLY arrived today but with thousands of dollars worth of stuff missing and damaged with wet moldy boxes. Avoid this company at all costs!

I received my belongings 6 days after my expected date. There were several items damaged, but I was thankful to finally receive my belongings after originally being told 24-48 hours of expected date. I will be finally a claim and hoping to be reimbursed.

Worst Experience! We were not told we were working with a broker and the quote we were given was changed upon pick-up but we were told if we cancelled the move we would forfeit our deposit. We have yet to receive our items which were picked up on Nov 2nd. Every time we call we are told a different story. Save yourself a nightmare and don't use this company!

Zero communication ended up costing us an unbelievable amount just to get our home moved 2 states from where we were, every box was mislabeled, poorly packed, and extremely unprofessional stay away from this company if you don't want to be ripped off

AVOID THIS COMPANY AT ALL COSTS. The positive 5 star reviews are FAKE. My husband and I hired Ryder Relocations to move our stuff because the price seemed reasonable at $2800 and they promised a 14 day delivery window over the phone with the sales team. First of all, they were a day late to pickup and delayed the pickup until the very end of the last day of the pick up window. Then, they charged us substantially more than the quoted price upon arrival to pick up our stuff. There's multiple phone numbers to call for the business - which is a red flag. When you call customer service, you wait for hours to get anyone on the line to talk to - and when you do speak with someone they say "it's not their department" and they cannot provide any information and provide you with another phone number to call. We've called customer service 20+ times and no one can tell us or provide a location or estimated delivery time, after a month of living without our things. This feels like robbery. I am third trimester pregnant and had back issues from sleeping on a couch for 3 weeks until we finally bought a mattress after realizing our stuff won't be here anytime soon. We've had to buy thousands of dollars worth of household goods, clothes and furniture because our stuff has been delayed. We are filing a complaint with BBB and the Department of Transportation. We will have to seek legal action against the company for not holding up this legal contract. This business shouldn't EVER be trusted with your money or your stuff!

We enlisted another company, a contractor, who contracts with actual moving companies. First mistake, but they did not make that clear to us at any point in this process. The price we were quoted was about $3,000 to move furniture and boxes from a 2 bedroom apartment to a small house one state away - about 1,050 miles one-way. We paid our deposit, the movers from Ryder Relocations showed up the day they were supposed to, but hours late. They wrote up the contract and it ended up being twice what was quoted by the other company (Ready Relocation Experts). We’d already paid $2,000, and now they were asking us for an additional $2,000 to pack up, and another $2,000 upon delivery. This was not something we’d planned for, but despite that, we figured keeping another $2,000 on hand in the event that there were any unforeseen expenses would be enough. We were quite shocked to learn that it wasn’t even going to cover the rest. We had to beg family to help, which they did, thankfully. We had the $2,000 they needed to pack up, but not to deliver. I cannot express how shocked we were. We felt like we were dealing with an organized crime family extorting money because they knew they had all of our possessions and could sell it all if we didn’t pay. This was the worst experience I’ve ever had doing business with any company, by far. That said, they estimated delivery in 7 days, but it ended up being 15. They finally showed up to unpack. They did not assemble anything as promised. They literally brought everything in, didn’t unwrap or put anything together that they took apart. We are still going through our things but so far we’re missing a few things including a portable AC unit worth $600, and we still have yet to find our blankets. We had a box clearly marked “BLANKETS” and they are not there. They consolidated space by haphazardly dumping things from other boxes into boxes that had room. Boxes were upside-down. We got someone else’s box of silverware and what appear to be items of sentimental value, possibly family heirlooms. We have no idea how to get these things to the people who own them. We are left wondering how many of our things got delivered to the wrong place. Time will tell on that, but so far this is not a promising start. We may have to take legal action. The lack of care and courtesy feels dehumanizing. They know they had everything we owned and used it to charge us twice the amount quoted. Do yourself a huge favor — AVOID DOING BUSINESS WITH THIS COMPANY. I am filing a complaint with the U.S. Department of Transportation. On their site to file complaints we experienced 2 out of the 3 examples they cite of moving fraud.

I am waiting here in the cold for a truck to move with my friend. Nobody came, there is no real number to call. My friend is moving from Michigan to Texas and has no place to stay. What you did was wrong. Karma will come around

Don’t use this company - they are a scam. Scheduled a move with them and it was a joke. The week of my move it was very difficult to get phone calls answered. They were supposed to show up on Thursday. I waited around all day for them to show up - I called a couple times to find out status and got very little help. Finally the mover called and said they weren’t coming until the next day. They came Friday morning around 9:30am and videoed everything needing to be moved - furniture only. The actual moving company called back around 1:30pm to give me the cost - it was more than 3 times what I was quoted. Cancelled the job, lost my $550 deposit, wasted 2 days of our long weekend to move. Started all over and found a new company and they came a couple hours later and completed the move with travel time in 3 hours for $900. UPDATE ON MY REVIEW: Still a scam. They have replied 2 times asking me to send them all the details so they could look into resolving the situation. I have no confidence that they will do anything. Stay away and find someone else.