Melissa T.
Delivery was even worse than pick up
Delivery was even worse than pick up. I used this service. The delivery driver arrives in a semi truck and then is a jerk about where exactly his truck has to be parked, threatened to send my stuff to be freighted and told me that would be an an extra $1,000 fee. I told him he needed to park the truck because I wasn't paying more than I already had. He then unloaded my stuff with no care for any of my property. The boxes were broken, my TV was broken and my one of a kind table was broken. The company is the ones that wrapped my products that were broken. They said fragile on them and after watching them be unloaded I knew that they were not handled with care. They lost one of the pins for my kitchen table so I couldn't put that together. The driver got mad at the guy that showed up to help unload because he put a runner down to save my floors. This entire experience was a joke and I recommend you stay away from this company!!! Oh and if Ryder responds to this please tell me who and a number to contact to make this right. The only way you could do that would be to honor the original price you quoted me instead of the triple price that I was charged. It took 3 weeks to get my stuff and trying to figure out why was a run around answer every time I called. I have never been treated so horribly by the entire business and every person that I spoke with. Now trying to file a claim I am again getting the run around with who I actually need to call. Such a joke of a company and not worth the money.
Response from Ryder RelocationsJan 30, 2024
Hi there! Thank you so much for taking the time to leave a review. I'm sorry to hear that you had a negative experience, and I would love to help if there is anything I can do to assist you. Please feel free to contact me if you have any questions or concerns. I appreciate your feedback and hope we can work together to make things right.




