RVupgrades.comReviews of rvupgradestore.com

Good Service, as ordered

I am a repeat customer of RVupgrades, and my previous experiences have been all good. This order has been a disaster so far. We ordered 14' of double wiper slide seal, and 35' of D-Seal. Pretty simple and expensive order... over $300 total. The first issue was the web interface. Paying with a credit card was problematic. In the end, RVupgrades ran it through PayPal which I intentionally avoided on the web interface selecting the Pay by Credit Card button. The GUI was wonky. There were two credit card buttons, only one was active. It sent it through PayPal nevertheless. The interface did show a PayPay payment type when I performed the final order review. I knew I had selected credit card payment type so I figured it was an error and clicked it in. Then we did not receive any information on the order from RV upgrades. None. Nothing. No confirmation. No tracking nothing. Nothing in Spam filter either. We checked multiple times. I called RVupgrades the same day, reported not receiving any order information (confirmation, tracking, etc) I was told it was in my Spam folder. I reported that it was not. The customer service rep did not seem to accept that report and the conversation seemed to evolve argumentative. The customer service rep said she had the tracking information and could give it to me. I asked that it be sent to me in writing to avoid any transcription errors. We did receive a prompt email with valid tracking info. The shipment arrived today. Only one part ( 14' double wiper) was onboard. That box was significantly damaged and the seal was creased in the stiff backing base. We reluctantly or disappointingly accepted the double wiper seal thinking we could make the deformed $225 part work. I called RVupgrades immediately to report the missing D-Seal and request additional information/tracking. Apparently both parts were supposed to be in that shipment. I did also report that the double wiper received was damaged, but that we had accepted it. I was transferred to the returns department without me knowing that was being done. The return rep and I also had a difficult argumentative type conversation. She believed that we had received the D Seal rather than the double wiper. I tried to explain that I am very familiar with the parts and it was in fact the double wiper. She just couldn't accept that fact for her reasons. It was awful. Finally she said that she was going to send FedEx back to pick up the double wiper and resend a totally new shipment. I told her that the driver was still there and I could reject the double wiper and avoid the whole sending a pickup driver back out. She reluctantly agreed, so we carried the double wiper back out to the truck. Most of this review was details, but the main points are the web interface has changed for the much worse. There is no electronic follow up. And it appears that some negative change has also occurred within the customer service reps. Sure there were issues with this order, it happens, however there is no reason to argue about it and make the situation worse. This may be our last RVupgrades order depending on how this thing ends up. UPDATE - We finally received both parts ordered. The double wiper seal was once again damaged, but we accepted it this time and decided to take our chances on the install. It worked out fine. The creased backing still worked. We also received multiple email communications from RVUpgrades coordinating the shipping. There were shipping mix ups again. The first tracking showed 1 item. I asked RVUpgrades to check that and make sure both parts were coming. They decided that they were not and sent additional tracking information. This all took place over nearly a dozen emails. It got very confusing, however I will give kudos to the RVUpgrades rep. for sticking with it and ensuring the order was filled properly and delivered successfully. I have upgraded my rating from 2-stars to 4-stars for the dedicated effort the customer service rep made to coordinate and ensure proper order fullfillment. The missing 5th star is due to the long double wiper material and packaging from being damaged in shipping on both attempts. Not really RVUpgrades fault.

Fast and good service

I am a repeat customer for RV Upgrade Store. They often have the best price and it’s easy to navigate their site. Shipping was quick, especially considering it was over the Christmas holidays. Emails were sent with tracking numbers, then to see if the shipment had arrived and again to let me know the shipment had been delivered.

Recieved order right on time. Very nice website

Speedy delivery. Good service.

I ordered a 40 lb tank rod for my propane tank holder. When I recieved it , it was just a pc of threaded rod I could have went to the hardware store to get. It wasn't even the correct diameter to fit in the bottom of my holder. I just ended up going to a local hardware store to peice together what I needed. Not even going to waste my time or money sending it back.

Quality parts and Services!!