Christopher B.
nothing exceptional
i had trouble receiving my order that cost me considerable money & aggravation. i received a shipping email that only had fed ex tracking but my ENTIRE order was shown as shipped. the rest of my order was sent by freight but i never received tracking or a call from the freight company. after i complained, ONLY then was i given the freight tracking & company name (no contact info). left entirely to me, i searched online, contacted the freight company and found out they were never given my phone number & my stuff was being held on their loading dock (ridiculously the freight company only was given rv parts country number*). because of this error, i needed two installation appointments. the second was charged at overtime as rv parts country’s error meant it wasn’t prescheduled & i was leaving the area. rv parts country refused to give me a partial shipping credit for their error. the prices are the same as my service shop so you’re not saving money and receiving a subpar experience. (i chose rv parts country as they offered financing through a third party). the UI of the company is primitive and probably the reason their system is not capable of providing multiple tracking information. if your order is simple, you’ll probably be okay (the fed ex part arrived satisfactorily). *if you have trouble you can’t talk to anyone. the phone number is only an outgoing message. you are required to use their website email relay. they are prompt in getting back to you but if time is of the essence you’re out of luck.