RV Parts CountryReviews of rvpartscountry.com

I received my ac unit in perfect condition. It was installed and works beautifully!

The ordering and shipping of my new RV AC unit was flawless! The unit arrived in just a few days. Looking forward to the installation.

Delivery was fast.

Horrible customer service! I ordered a NEW Dometic ac unit for my camper and received it about a week later. I installed the unit and it doesn't blow cold. Tried contacting RVpartscounty put of course you cant talk to anyone live it just says to fill out the contact form online when you call. So i Did that and was told by email deal the the Manufacturer. I'm sorry i didnt just pay a little bit more to deal with a local dealer who stands by what that sell!

I ordered my AC unit online and received it two days later with no problems, even though I read some reviews that claimed otherwise....

the parts and price were good but do not like the complete lack of customer service. only being able to contact customer service via online forms and waiting for a response has made my decision to never order from your company again. i would rather pay more and be able to talk to someone the pay less and be on my own.

It was the easiest transaction I have had in a long time.

Ordered a dometic brisk air 2 15k air conditioner and three associated parts. The three parts came with no issue. The actual air conditioner was another story. The air conditioner came via UPS and looked as if someone dropped it from a three story building. Why use the manufactures box to ship - have no earthly idea. I refused the shipment - was a Thursday. I tried to contact RV Parts Country - rather impossible due to no voice communication being available on their end. Tried emailing sales - waste of time. Tried their ticketing system - another waste of time. Was told, via a service rep in the ticket, to email "Returns". In the mean time UPS tried to deliver the ac unit again - was Friday of the same week. Refused the shipment again and told the driver, for a second time, to not attempt delivery again. Driver told me the shipper requested it be delivered. "Returns" had not made contact with me so it was at that point I called my credit card company and filed a dispute. I'll never do business with RV Parts Country again. BTW - review the yelp reviews.