Larry
My biggest regret is that I didn't read…
My biggest regret is that I didn't read these negative reviews before ordering. I ordered a sun shade and ended up paying $25 for a terrible experience... no sun shade. THEY sent ME the wrong product. Their return policy doesn't cover shipping EVEN IF IT'S THEIR MISTAKE. So, it cost me $25 to return the incorrect item. They then cancelled my order, instead of just sending the right product. They refunded the purchase price, but not my return shipping fee. There is no contact phone number. The whole thing is via an online form. Shop here at your own risk! Here's the full conversation if you're interested. -------------------------------------------------- 11/1/2022 8:45:41 PM - Message: I received the wrong product. I ordered a SmartVisor that's 36" wide, but the one I received is 30" wide. It looks like the SKU label for a 36" was stuck to a 30" visor. How can I replace it with the 36" product? Attachments: Length.jpg, Labels.jpg 11/2/2022 9:11:46 AM - Staff (Buffy): Hello, Thank you for reaching out to us! We will be glad to get a claim started for you and this resolved. Can you please provide the following information? 1. Your customer order number. 2. Photos of the item received. Thank you! 11/2/2022 9:44:05 AM - Message: The order number is AB-XXXXX and pictures were also on my original request. The box is unopened. 11/2/2022 10:01:06 AM - Staff (Buffy): Please provide photos of the part information on the box. Thank you! 11/3/2022 4:22:58 PM - Message: These are the only labels on the box. This is the third time I've sent these pictures. Do I need to open the box and get something from inside? Thanks 11/4/2022 10:03:18 AM - Staff (Jessica): So sorry for this issue, I have sent the distribution the photos you sent of the mislabeled box and I am waiting for their reply on return instructions. As soon as I have those instructions, I will let you know. Thank you! 11/7/2022 10:01:01 AM - Staff (Buffy): Please reference the following information for your recent request of a return. Return Address: Keystone Returns 100 Slocum St Exeter, PA 18643 Please include the MRA slip attached in the package that you are returning. Thank you! Attachments xxxxx.pdf 11/7/2022 1:44:59 PM - Message: Why did I have to pay $25.20 to return the WRONG product that YOU mislabeled and shipped to ME? This is your mistake. The return shipping should have been no charge to me. Please make this right by refunding my card $25.20 to cover the return shipping. See my receipt attached. Thanks Attachments: UPS-RVPartscountryreceipt.jpg 11/7/2022 1:54:49 PM - Staff (Buffy): I have requested this information. I will update this ticket once I hear back. 11/8/2022 11:40:14 AM - Message: Why is my order cancelled? Can you not just send me the right product? The purchase price was refunded, but will you also refund the $25 I paid for return shipping? 11/8/2022 1:31:58 PM - Staff (Buffy): Return shipping fees are non-refundable. I apologize for this inconvenience. 11/8/2022 1:34:37 PM - I was afraid you'd say that. My reviews will clearly reflect your position. Thanks for nothing.