Rustic Kitchen and BathReviews of rustickitchenandbath.com

Response from Rustic Kitchen and BathNov 5, 2024

Hello Amy, Thank you for leaving a review. We are sorry to hear the range hood you purchased would not work out for you. I am not seeing a return request from you in our emails however. If you would like to submit a return, please send 3 photos of the product showing that it is not installed to [email protected] and we would be happy to process a return. Thanks so much

Response from Rustic Kitchen and BathJan 18, 2024

Hello Dorothy and thank you for taking the time to write your review! Due to our bandwidth and the influx of incoming cases, we have been having a delayed response to our customers and we apologize for the inconvenience. It appears that the issue has been resolved, however, if you are still having issues please continue to reach out to us and be sure to include your review. Thank you and have a great day!

Response from Rustic Kitchen and BathDec 1, 2023

Hello Jasmine and thank you for taking the time to write this review! We have reached out to our customer service team to receive an update on your order, and it appears that the remainder of the order was shipped and delivered by 11/18. We apologize for the delayed response during this busy season, however if you do have any additional questions please do not hesitate to reach out to us!

Response from Rustic Kitchen and BathJul 14, 2023

Hello Norma, Thank you for taking the time to leave us a review. We apologize for the instruction manual being missplaced. One of our customer service reps will reach out soon to confirm the correct manual you requested. Please know if it is the dishwasher itself we highly advise a professional to install the unit. Please reach back out if you have any other questions. Have a great day!

Response from Rustic Kitchen and BathJun 6, 2023

Hello Janice, Thank you for taking the time to leave us a review. We are sorry to hear the product you purchased didn't meet your expectations. Please don't hesitate to reach out to our customer service team about your issue at https://www.rustickitchenandbath.com/pages/contact-us. Thank you!

Response from Rustic Kitchen and BathMar 31, 2023

Hello Russel, We are sorry to hear that the faucet you ordered was on backorder and unfortunately, our system did not reflect the stock of that product correctly. We sincerely apologize for the inconvenience this has caused, as we understand this could possibly create delays in your remodel. If there is anything we can do to make this right, our team would be happy to! Please reach out to us at https://www.rustickitchenandbath.com/pages/contact-us.