Rustic Kitchen and BathReviews of rustickitchenandbath.com

Response from Rustic Kitchen and BathAug 20, 2024

Hi there Nicholas, Thank you for reviewing ZLINE's charcoal filters. We are sorry to see the filters are not what you expected. Unfortuntely, this is the only filter ZLINE currently produces for their ductless range hoods. If you have any questions concerning their filters, we recommend reaching out to their tech support email at [email protected]. Thank you so much

Response from Rustic Kitchen and BathFeb 1, 2024

Hello and thank you for writing your review! We apologize for the inconvenience you have experienced with your order. It appears that we were waiting for a response from the shipper, however, we sent your review to our customer service team to look into the case further. We have processed a reshipment for the order, and you will be receiving an update within the following days. We are always looking for ways to improve our customer service, so we appreciate your feedback. If you have any questions, please do not hesitate to reach out!

Response from Rustic Kitchen and BathSep 15, 2023

Hi Alicia! Thank you for taking the time to write this review. We are sorry to hear that you received the incorrect extension. We have looked into your case further, and it looks like you are now working with one of our representatives to find a resolution. You are in great hands! Please do not hesitate to let the representative know if there is anything else we can do to improve your experience! Thank you!