RushedpassportReviews of rushedpassport.com

I was robed I pay 260 dollars and I don’t relived anything every email you send I couldn’t even open I need my money back

Please beware that you will still have to do all the same paperwork, get the photos taken yourself and pay all the government fees on top of the rate they give you. Then if you decide to just go to the clerk of court to get an expedited passport(way cheaper), you must cancel in 24 hrs. If you do, you won’t see a return in 5-7 days like they say. You will have to call and email many times and still not receive a call back or email back. So frustrated and annoyed. Save yourself the time.

We paid $1552 to have 3 child passports for the fastest 2-4 day processing. We got all the documents and shipped them out asap so the agent told us we can expect the passports Oct. 16. We mailed it overnight via FedEx and the flight got delayed due to mechanical issues. Not the company's fault, but it delayed the passports until the 18th according to Rushed Passport. We agreed, and they said we would receive a refund for that shipping cost since it was guaranteed by FedEx. We did everything we could to follow up once the documents arrived. The courier company used their corporate address on the passport applications, so we had a hard time with the State Department follow up until we finally figured out which address they used because it was needed for verification. We received confirmation that the passports were available to be picked up on the 16th, but the company claimed that it was ready past their scheduled "will-call" time (we have proof this was false). So they could not pick up and ship out until the 17th. We received a single tracking for the three passports. No picture of proof of what was shipped or that they even possessed all three passports. We received a single small envelope containing only 1 passport and supporting documents. When we asked them where the other two were, they had no answer. They only said their courier shipped all three together with no other proof beyond his word. They only offered to file a reissuance form to the state department, which we ended up doing ourselves, directly. We asked for a full refund since we did not receive two out of three and are now missing vital documents for two of our children, putting them at extreme risk for identity theft. They refused, saying they did their part. They kept claiming that they used up their paid appointments with the State Department, but on the State Department website, under the heading "Couriers and Third Party Services," it specifically says, "We do not charge fees for appointments and if you are asked to pay, consider such charges to be fraudulent." We took this up to the company through the BBB and they failed to resolve, so the complaint is now permanently on their BBB site. We have received very poor customer service from this company. We paid for 3 passports and only got 1. They will not refund us or even try to open an investigation to FedEx who supposedly lost/stole the other 2 passports and documents. We have not even received the shipping refund they promised. This whole ordeal cost us thousands in fees for the rushed passports plus the canceled airline/trip fees, not to mention the once in a lifetime opportunity we missed. Do not waste your money on this. Update: We filed a reiussance with the State Department as this company told us to do and were denied because the passports were picked up and not shipped directly from the State Department. We now have to reapply and pay all of the processing fees again for two of our children. This company will no longer respond to our emails and still has not refunded so much as the shipping fee they have promised. A complete nightmare and the worst customer service I have ever received in my life.

Not helpful. Waste of money,