runwayml.comReviews of runwayml.com

took subscription, specifically requested creation of images using Gen-4 Turbo. System used the much heavier seedance and used all credits for the month for 4 low quality images. Dont fall for this trap. Getting a freelancer ding it is cheaper than using runway

This platform has been an expensive and deeply frustrating experience. I paid for membership and used the Agent to create an eight-minute music video. I had already prepared the images, storyline and detailed instructions, yet the Agent repeatedly failed to follow them. It introduced appearances and images I had not supplied, changed our body sizes, produced incorrect scenes and separated clips belonging to the same music video into different productions instead of keeping everything together. I was then repeatedly asked to spend more credits correcting content that was wrong through no fault of mine. I contacted support and explained that I was not seeking a refund—I wanted the mistakes corrected without being charged again. However, support does not operate properly over weekends, and the response was essentially that completed generations are non-refundable and I should purchase more credits. A video that should have taken a few hours to assemble has taken days, cost a substantial amount of money and remains unfinished, delaying my planned release. Although some of the content produced was good, the repeated failures and charges have completely undermined the experience. Unless Runway corrects these issues and stops charging customers to fix platform-generated mistakes, I could not recommend it.

I would have given this a zero if I could!! Appalling user experience - sucks you in with a “close” first attempt, then proceeds to ignore clear, basic instructions and simple revisions. It churns out absolute garbage that (seemingly intentionally) force the user to keep throwing money at it in order to crate something vaguely usable. Avoid it!! I wish I had….

They are still charging me even though I changed my subscription months ago. I have to dispute and may eventually cancel my card. This company is a fraud. Do not purchase.

Awful. Makes terrible videos on purpose, to then have to pay to edit them. Truly disgusting and a complete scam.

Endless time and credits/money to get videos to render correctly. Skip the hassle and frustration.

Scammy business practises. Non transparent. Should be completely avoided. They will promise you unlimited generation. Then take the plan away. Then they will give you option to queue 2 requests which would be processed in parallel. But then they will limit it to just one request without any prior information. They just suck big time.

The marketing of what the Runway Agent can do and what it actually does is a start disconnect. Runway and it's credit system is a rip off. Their AI does not follow instructions at all. I ran into the issue where I specifically told it to grab a frame at a specific second and it told me it go it. Then I asked what was the second and millisecond the frame that it grabbed. It confidently listed the wrong time that I did not ask from it to grab.