runwayml.comReviews of runwayml.com

Horrible experience, horrible customer service. Ai can even keep the clips in the same clothes, people size and age change per clip. you have to pay again yo have things fixed and they still mess up. No refunds on bad quality generations. Stay away

It’s literally a scam . Those guys should be arrested , and the people at apple that allows criminal like them sell this shit on Apple Store . I am furious . Don’t know where to begin . They are going to steal your money like they stole mine and so many others . THE WORST APP I HAVE EVER SEEN . It’s a criminal organisation . Simple .

Please do not pay for this product. It is essentially a scam. Paid for the standard plan to do some tests for product videos. Was unable to complete a single video with the standard plan credit allowance. DO NOT BUY THIS

Expensive/poor quality I prompted for a gentle breeze on a curtain, and it was like a hurricane was blowing. I asked for changes, and it generated the same video 3 times. My minimalist product campaign looked like a creepy horror story set in a sterile hospital. I made two videos, and it asked for more credits even though I paid for a standard subscription. Cancelled everything and should have asked for a refund.

Absolutely the worse. I tried getting my money back and basically they just “ha ha ha “ me and said f no. They are unprofessional and the videos are too expensive to make. Please go somewhere else

Tried Pro. Within an hour all my credits were gone and the results was complete waste. This service is not mature! Requested refund but it was rejected.

Buyer Beware I would give a no star rating. Runway is not very user friendly, and its credit system can become expensive quickly. Credits continue to be deducted as you work toward a completed video. If you are dissatisfied with the result and try to correct or edit it, you may be asked to spend even more credits. I also believed I had cancelled the service, but my card remained on file. When I accessed the video feature through ChatGPT, Runway charged my card again. This was unexpected and extremely frustrating. Multiple attempts failed or produced results that did not accurately follow my reference photos, yet further revisions required additional credits. Customers should carefully review their subscription status, saved payment information, and credit charges before using the video features. Never got a reply from customer service. Buyer beware.

Extremely dishonest pricing. I went through a month of credits at $35 a month generating less than 60 seconds worth of content, and was only able to use half of it.