runwayml.comReviews of runwayml.com

If I could give RunwayML zero stars, I would. I’ve made a few videos using the platform, and the experience has been incredibly frustrating. It repeatedly makes very simple mistakes, even when the instructions are clear. You then ask it to correct the mistake, it charges another 750 credits, and very often it makes exactly the same mistake again. You try again — another 750 credits gone. Before long, you have burned through your credits trying to get Runway to fix errors that should never have happened in the first place. What makes this worse is that it genuinely feels as though the system is designed to keep you regenerating and spending credits. I obviously cannot prove that this is intentional, but after seeing the same simple mistakes repeated despite explicitly asking for them to be corrected, that is certainly how it felt to me. I also had an issue where the video appeared to have no sound in the Runway player. I was effectively being pushed towards spending more credits trying to fix it, yet when I downloaded the exact same video from the chat, the sound was there and worked perfectly. Every regeneration costs you heavily, even when you are simply trying to correct something the AI got wrong. The credit system makes an already frustrating experience feel extremely unfair. You can spend a significant amount of money very quickly while repeatedly trying to fix basic errors. My advice: be extremely careful before buying credits. Understand that every failed generation and every attempt to correct it can cost you hundreds more credits. Based on my experience, I will not be using RunwayML again.

Awful. Rip off. Zero customer support. Inability to cancel. Endless loop of AI trash. After spending 3 hours trying to render a video— the output was a black screen. I tried to contact customer support for a refund. They were AI and RUDE. I plan to upload the horrific exchange via social media to warn others of my experience. It’s not even about the money, it is the predatory practice of the app and lack of accountability. Completely sold a lemon. Do not use!

Extremely disappointing experience. Videos don’t follow the prompt, and characters, faces, and outfits change between segments. A single 16-second video had to be regenerated multiple times, cost me over $40, and still wasn’t usable. On top of the money wasted, the amount of time spent regenerating and trying to fix the AI’s own mistakes is ridiculous. Why should users keep paying with both credits and their time for results the system got wrong in the first place? For a professional AI video platform, this is unacceptable.

SCAM STAY AWAY Wow what a blatant scam. Total scam and fake service. Ran an experiment and had everyone on the team make an account and ask it for basic promts for videos. Rhey were asked to pay 50 bucks on top of their subscription, and then no ones videos rendered. 18 people individually. "Unknown error occured" then we are shown an upcharge page. Arrests need to be made. we may take this to court

1/5 — Repeated failures on explicit instructions, thousands of credits wasted, no accountability I gave Runway's Agent a detailed, explicit production brief with clearly marked "non-negotiable rules" (exact cast, no visible cords/outlets, specific continuity, defined color coding). I re-uploaded that same brief in full at least 10 times across two sessions trying to get compliant output. It never fully worked. When I asked the Agent to audit its own delivered file against the brief, it confirmed nine separate rule violations — visible wall outlets, a wrong actor substituted for a family member, a duplicated character, incorrect status-light colors, a family member skipped during a goodnight-kiss scene, an appliance shown in the wrong state. Three of those defects were still present in the file handed to me as "final." In its own words, these were "real disqualifying issues, not cosmetic ones," and it "shouldn't have handed over as final" a file it knew was broken. That admission cost me dearly: roughly 8,000 credits in one session and a further ~1,470 in a second, on top of a credit top-up I added specifically to fund fixes — around 9,500 credits total — for a deliverable that still isn't usable. Several "fix" attempts made things worse, regressing elements that had already been corrected. When I raised this with support, the response was a boilerplate explanation that credits are only auto-refunded for system-detected failures, not for completed-but-wrong output — regardless of how explicit the brief was or how many times the same defects recurred. The burden was placed back on me to hunt down individual share links for a manual review, after the product had already cost me hours and thousands of credits. If your project requires the tool to reliably follow specific, non-negotiable constraints — not just "roughly get the vibe right" — budget for this kind of repeated, expensive failure, and don't expect the credit system to protect you when it happens.

dont use this it does not listen to your prompts only grabs your money

Absolute trash! AVOID! Very expensive considering it takes thousands of credits to atcually get a video right, but then you realise that's precisely their business model, make you regenerate again and again so you have to top up credits. Not me, once tjeee credits are used up I'm gone!

Finger weg ! Finger weg! Das Abrechnungsmodell von Runway ist eine reine Kostenfalle. Das gesamte Monatsguthaben eines Pro-Accounts war nach wenigen Sekunden komplett aufgebraucht. Wer sein Geld verbrennen will, ist hier genau richtig. Keine Empfehlung. Abzocke. Die 173 € sind weg. Nie wieder. Dumm von mir, das ich vorher nicht die Bewertungen gelesen habe.