runwayml.comReviews of runwayml.com

Do not buy from these liars

18 months ago, i miggt habe praised RunwayML for a great product at a reasonable price but after revisiting this platform I am left shell-shocked and aghast at their descent into insignificance. Video generations lag behind competing technologies to the point of unusable. Customer services hide behind policy to avoid the obvious need for refund. Despite offering a goodwill topup of tokens, which are effectively worthless, the terrible service on all fronts means that at this point, it is little more than an elaborate scam. I am certain they will attempt to deny it to save face but I have never been so incensed by a companies lack of integrity, that I am now compelled to share this experience.

Impossible to cancel your plan. Begs for financial watchdog to interfere. No cancel button, nothing. Only "Contact Us" button that effectively sends email to support@*****yml.com. The How do I cancel my plan section in their help is outright lying to you. Think twice before you subscribe.

Una fregatura. Compro 680 crediti, alla apertura del programma sono gia 580, -100 subito! Ogni tentativo di fare qualcosa, oltre ad essere sempre fraintesi, RunwayML te ne frega circa 25. Il credito si svuota come una tanica bucata, questo soltanto per capire come funziona !!! Non esiste modo per impratichirsi, i tutorial sono inutili. Le descrizioni fatte non corrispondono alla visualizzazione che poi hai davanti. Non ho trovato dove cliccare per attivare il Lip Sinc. Forse cambiano il sito in continuazione?. State attenti ai vostri soldi !!! Non ho idea di cosa accada al prossimo rinnovo di abbonamento, toglierò tutti i soldi dalla carta per precauzione. Secondo commento. Ho comprato altri crediti per impratichirmi, devo dire che se non sembra affatto una inteligenza, può essere divertente. Il problema sono sempre i crediti. Ho fatto immagine, costa 5 crediti. Poi faccio due video da 5 secondi, altri 25+25 crediti, totale 55. Me ne hanno scalati 135!!! Non dico altro..., ero a 1010 crediti, adesso sono già sceso a 875!!! Per accedere all'assistenza tecnica non trovi il modo. Hanno un video tutorial con la spiegazione. Impossibile applicarlo perchè è macchinoso, complesso, incomprensibile, una porcheria. Sappiate che rubano, preparatevi se volete fare questa esperienza. ATTENZIONE, ultimo aggiornamento! Continuano a rubare, rubare, rubare crediti. Me ne hanno fregati quasi 200 per un solo video da 5 secondi, venuto anche completamente sbagliato!!!! IMPOSSIBILE CONTATTARE LORO ASSISTENZA!!!!!

it started as a good exprience but now when im at the seconed month that i waited for so long for the credits to be renwed every resulst is absoulty garbage!!!! money to the trash, super dissapointed . won't use the service more . sucks to pay so much for nothing .

I paid $16.50 and barely used the service. Why? Because every time I tried to generate something, the output was garbage — nothing like what I expected. And here's the kicker: Every failed attempt still cost me credits. No retries, no refunds, no quality control. Just straight-up draining my credits like a scam. Then I found out that unused credits disappear after 30 days. What kind of system is that? If you're going to charge a monthly fee, then either let users use it freely during that month, or let the unused credits roll over. You can’t do neither. That’s just predatory. This isn’t a creative platform — it’s a cleverly disguised cash grab. It punishes users for experimenting and leaves nothing in return. Honestly, I’ve never felt so ripped off by a so-called “AI tool.” Worst $16.50 I’ve spent this year — hands down.

Negative 5 billion STARZ. For VIP members they say 48 hour response time. Wrote 3 emails. No responses. Zero. No support. Their audio to add is not working. Doesn’t generate the same images. Liars no way ppl make entire movies with this generating 10 secs at a time. Lieing company with zero customer service . Never again I want my money back false advertisement. These ppl are criminals

you get 5 credits free as a test. but you can't test suckers. this is typical scam