Astrid B.
prompts do not work, high charge
ai generator esp. image to video or video editing does not follow any prompts, instead it does the opposite and the worst thing is that they charge an exorbitant amount of money.
runwayml.com is listed under Video & Sound.
runwayml.com (runwayml.com) has 363 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Video & Sound · Union, New Jersey
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Showing 335 reviews with 1 star · Clear filters
Astrid B.
ai generator esp. image to video or video editing does not follow any prompts, instead it does the opposite and the worst thing is that they charge an exorbitant amount of money.
client
it is basicly 3 video from veo3 for 20 dollars. The videos make 5 mn to generate and it is a scam, nothing is moving. IA is the worst scam ever made. This compagny just rob your money. if i could just take one of these developper i will make them suffer like in the middle ages. Sales fils de P***
Irina B.
Misleading subscription and unusable results for photo animation Review: I subscribed to Runway for €17 per month because I wanted to animate old family photos and bring them to life in a respectful, realistic way. What I discovered after paying is that this is not really a “monthly” subscription — it is only 625 credits, which allows for just 4–5 attempts. Every try costs 125–225 credits, even when the result is clearly wrong. The most disappointing part is that credits are taken even when the output is badly distorted. For example: In one photo, my grandfather’s arms disappeared completely In another, my daughter was given a third hand on her coat My brother’s fingers were mixed up Faces were often warped or unnatural These are not small imperfections — these are broken and unusable results, especially painful when you are working with precious family photographs. Despite this, credits were deducted every time, and there is no option to redo or correct the generation without paying again. The system keeps the generated copies, so it is clear what was produced, yet the user is charged again for trying to fix obvious errors. The advertising is also misleading. It is presented as a monthly subscription, but in reality it is just a limited credit pack that runs out very quickly. I did not buy this to play with random effects — I bought it to gently animate old photos of my family, and instead I ended up losing money and being left with distorted images. This is not written out of anger, but out of disappointment. Please be more honest about what users are really paying for.
Nitramartoni
Augmentation des tarifs énorme, l'abonnement à 15e/ mois vous permet de faire à peine 10 générations si vous souhaitez une vidéo de qualité. A fuir.
Bruno F.
Attention Arnaque: RUMWAY est l’application la plus chère du monde , non seulement elle ne vous prévient pas que l’abonnement est sous forme de credit 🥲 mais en plus elle coûte 17€ pour une vidéo de 10 secondes. Elle ne permet même pas de générer une autre vidéo avec le crédit qu’il vous reste.Bravo pour votre honnêteté 😇
urmich K.
A completely useless service, they ask $15 for 25 seconds of video, and the quality of the prompts is worse than even the free Grock.
Vincent W.
Absolutely dreadful, expensive, charges multiple times if prompts don't generate usable results. Absolute waste of money AND it was recommended by ChatGPT.
John H.
What a load of crap. Runway AI is one of those tools that looks impressive until you actually try to use it. The interface feels slick, but everything under the hood is painfully unreliable. Simple tasks take forever, exports fail randomly, and half the time the results look like a bad student project that’s been through a blender. For a product that markets itself as “professional,” the output is wildly inconsistent. The pricing is the real joke. You burn through credits just trying to fix mistakes the tool itself makes, and somehow the quality still doesn’t justify the cost. Customer support is slow and vague, and updates feel like experiments you’re paying to beta test. Overall, it’s more frustration than innovation—overhyped, overpriced, and nowhere near ready to replace real creative tools or workflows.