runwayml.comReviews of runwayml.com

Trash platform, avoid at all costs. waste of money.

just terrible. i had a subscription for one month, today is the day the payment should be taken. it was not taken and now i am locked out. i have a half finished project, no access to runway and support team are unreachable. very disappointing. do not advise this platform

It really made me waste my time and money, with many bugs, incorrect generations, and pipeline failures. But of course, you always have to pay... I don't recommend it.

The perfect money-making machine... nothing works, the videos generated are incorrect or have glitches and are charged for, very expensive for what it delivers, terrible, awful experience.

they have suspended my account for no reason. no explination given, no email sent. i had the unlimited plan and of cource i was using it, probably i used it more than they expected. what is the point to offer an unlimited plan and then close people accounts when they paid for that subscription. never again.

Runway are scammers, I had exactly the same problem as [Алексей Рыбинский] . They say it’s unlimited and let you generate 2 videos each hour,

I subscribed to a plan thinking I would be billed month-to-month, but instead I was billed for the entire year, and there is no support to fix this. I paid almost $400 for a service I will probably never use again, and there is no way I can get a refund. It seems predatory.

This platform has the worst billing practices and consumer treatment I have ever experienced. 10 days ago, I reactivated my subscription because the checkout page explicitly promised a 25% discount ($71.25). However, after the transaction went through, Runway ignored the offer and charged me the full standard price of $95.00 instead. I immediately emailed their support team with screenshots of the invoice error. It has been 10 whole days now, and they have completely ignored my email. To make matters worse, while waiting for a response regarding their billing glitch, my account was suddenly permanently banned mid-cycle by their automated system with no valid reason provided. This blackout is now actively eating into the remaining time of the Unlimited plan that I just paid for. The official customer support is a complete black hole. Charging a customer full price after promising a discount, ignoring support emails for 10 days, and then terminating the service mid-month without a refund is unacceptable. If this billing and account error is not resolved immediately, I will be proceeding with a formal dispute and a forced chargeback through my financial institution. Creator, beware of your funds on this platform.