RunpodReviews of runpod.io

Response from RunpodAug 14, 2025

Hi there, Thank you for the fantastic review! We're so glad to hear that you're having a great experience with our infrastructure, support, UI, and API We work hard to keep everything smooth and developer-friendly, so it's great to see that reflected in your feedback. It’s awesome to hear that RunPod reliably serves your startup’s model training needs. Thank you for the suggestion regarding a private image registry; that’s valuable feedback, and it has landed in our product team's inbox today. We will let you know once our product team takes it further. If you ever need anything or have more suggestions, don’t hesitate to let us know. We’re here to support you every step of the way! Best Regards, Runpod

Response from RunpodAug 14, 2025

Hi there, Thank you for the 4-star review! We're glad to hear you had a prompt response from our team, that's exactly what we strive for. If there's anything we could do to turn that 4-star experience into a full 5 stars, feel free to let us know. We're always looking for ways to improve! Best Regards, RunPod

Response from RunpodJul 31, 2025

Hi Vladimir, Thanks for sharing your feedback, though we do wish it had come with a bit more context from your side. We took a close look at your interaction with our support team. The issue you experienced was related to a CUDA version mismatch -something that resulted from a manual configuration on your end. While this wasn’t a fault on our part, we still added $15 in credits as a goodwill gesture to help you recover and get back on track. That wasn’t something we were obligated to do, but we wanted to be supportive anyway. That said, it’s important to be honest here. Reaching out with demands for significantly more credits while stating you’ll leave a negative review if we don’t comply doesn’t set the right tone for constructive dialogue. We’re always open to helping our users, but we can’t support a practice where negative reviews are used as leverage for free credits. It’s just not something we can encourage. We’re very transparent with our billing. You’re only charged for actual runtime, and if there’s ever a genuine issue on our end, we fully reimburse — whether it’s $50 or $5000. But we also have to be fair to all users, and can’t refund usage tied to configuration errors that fall outside of our control. We’d still be happy to help you optimize your setup and avoid similar issues in the future. Just contact our support team, and we’ll do our best to assist. Best Regards, RunPod Support Team

Response from RunpodAug 14, 2025

Hi there, Thank you for the 4-star review! We're happy to hear that you found our serverless offering both affordable and easy to deploy, that’s exactly what we aim for. If there’s anything we can do to make your experience even better and earn that 5th star, please don’t hesitate to reach out. We’re always here to help! Best Regards, RunPod

Response from RunpodAug 5, 2025

Hi Armaan, Thank you for your 5-star review, all the agents have received your feedback, and trust me, you have made their day. We're glad to meet your expectations this time. We look forward to serving you again in the future.

Response from RunpodJul 31, 2025

Hi Marlon, We're really sorry to hear how frustrating your experience has been, and we truly appreciate you taking the time to share this — even if it’s tough to read. Feedback like yours is important, and we want to address your concerns directly. We understand that certain feature changes can feel like steps backward, especially if they impact workflows you've come to rely on. The visibility of network speeds was removed as part of broader updates to our UI and monitoring tools, but your point is valid — that transparency was helpful, and we’re currently exploring ways to bring back more detailed system metrics in a cleaner, more consistent way. As for the disk download speeds, we want to be clear: there’s absolutely no intentional throttling or attempt to slow things down. If you’re seeing unusually low speeds or pod loading times that feel unfairly long, that’s something we’d really like to look into. Our goal is always to provide the best performance possible, and if anything's falling short, it deserves attention. We never want a user to feel pushed away from our platform. If you're willing, please reach out to [email protected] or submit a ticket with details about the pod type, workload, and network issues you encountered. We’ll investigate thoroughly and do what we can to make it right. Best Regards, RunPod Support Team

Response from RunpodJul 11, 2025

Hi there, Thank you for your review. We checked your account. If your friend referred you, you should receive a referral bonus up to $500. It's a system-generated promo, and you will receive anything between $5 and $500. If you don't see the balance on your account now, please write an email to our support at [email protected], and we will look into it for you. The promotion is still on, and thousands of our users are being credited daily. The only possibility is that if you didn't follow the referral link throughout, you will not receive the credits; however, our team will take care of it for you. I hope you write back to us and get this issue resolved if you didn't see any credits. Regards, Runpod Support Team