sugr
fast and helpful
fast and helpful

Runpod is the AI Developer Cloud for teams building, training, and scaling AI applications. Developers use Runpod to move from experiment to production in one platform, with Pods for building, Serverless for shipping inference workloads, and Clusters for scaling larger deployments.Runpod gives AI and ML builders access to GPU and CPU compute without forcing them into a heavyweight cloud workflow. Teams can launch GPU environments, bring their own containers and frameworks, deploy serverless GPU endpoints, manage storage, monitor workloads, and run closer to users across global regions. Runpod supports a broad range of GPU options, from workstation-class cards to high-memory accelerators, so developers can choose the right compute for prototyping, fine-tuning, inference, rendering, research, and production workloads.Runpod is built for developers who want infrastructure that stays out of the way. The platform supports common AI workflows such as model training, fine-tuning, image and video generation, LLM inference, agent systems, and compute-heavy applications. Startups, AI-native teams, researchers, and infrastructure teams use Runpod when they need flexible cloud compute, straightforward APIs, container control, and a path from early experimentation to production deployment.For product help, billing questions, platform status, and account support, visit runpod.io or contact [email protected]. Customers can also find platform updates and status information from the Runpod website.
Runpod (runpod.io) has 382 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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IT & Communication · Lakewood, New Jersey
Excellent

IT & Communication · New Jersey, New Jersey
Excellent

IT & Communication · Summit, New Jersey
Excellent

IT & Communication · Jersey City, New Jersey
Excellent
382 approved reviews, newest moderated first
sugr
fast and helpful
Mathias T.
Good. Very good
Richard N.
I was impressed with the responsiveness of Run Pod support.
Gokirito
I inquired about a payment-related problem (double payment) and they handled it kindly.
monretourclient C.
❌❌❌ZERO ETOILE❌❌❌ Des jours entiers perdus, des pods “prêts à l’emploi” qui n’ont jamais rien généré, et un support totalement inexistant. RunPod te vend du rêve avec ses modèles InvokeAI / ComfyUI préinstallés, sauf que : – 404 Not Found dès que tu ouvres l’interface – Tu dois deviner comment lancer manuellement des serveurs dans des consoles SSH (alors qu’on t’a promis du plug & play) – Et pendant ce temps, ton argent fond à vue d’œil, même quand le pod est arrêté ! Résultat ? ✅ J’ai tout suivi à la lettre ❌ Pas une seule image générée ❌ Des heures de ma vie gâchées ❌ Et des dollars jetés à la poubelle aucune réponse du support. Le silence total. RunPod, c’est comme un distributeur qui encaisse ta monnaie, avale ton billet, et te regarde pleurer sans bouger. À fuir. Sérieusement.
Response from RunpodJul 11, 2025
Hi there, We're really sorry to hear about your experience and truly appreciate you taking the time to share this detailed feedback. We understand how frustrating it must have been to encounter errors with the preinstalled models like InvokeAI and ComfyUI, especially when expectations were set around a plug-and-play experience. A 404 error on startup and the need to manually initiate services via SSH are absolutely not what we intend for our users, and we agree this falls short of the standard we aim to provide. We're especially concerned about the billing issues you described, particularly charges occurring even when the pod was stopped. This is not expected behavior, and we’d like to look into this for you right away. Additionally, we sincerely apologize for the lack of response from our support team. That is unacceptable, and we're currently reviewing what went wrong to ensure no other user is left without assistance. We would really appreciate the opportunity to make this right. Please reach out directly to [email protected] with your pod ID or email used to register your account, and we'll prioritize your case. Our goal is to resolve the technical and billing concerns and provide a better experience moving forward. Thank you again for your honest feedback—it helps us improve and better serve our community. Best regards, The RunPod Team
Manu
great plateform & support.
Guy
the best thing has been the support from people at runpod.
Dominik
Affordable cloud GPU workstations. Great tech support. P.S. It would be nice if you would include something akin runpod_ssh_setup functionality into runpodctl.