Lucas R.
Unlisted daily storage charges
When you create a pod, they only list per-hour usage prices, so one assumes this is all that is going to be charged, but if you stop a pod without deleting it, you will be charged for daily storage without a warning. My classmates and I were all caught off-guard with low-balance warning emails days after testing this service for a few minutes.
Response from RunpodJul 11, 2025
Hi there, Thank you for bringing this to our attention, and we're truly sorry for the confusion and inconvenience caused. We clearly list per-hour usage prices when creating a pod, the additional daily storage charges for stopped but undeleted pods are also communicated clearly. You can view the pricing summary while creating the pod, which shows the charges per hour for the stopped pods for the storage you still rent. This experience shouldn't have caught you—or your classmates—off guard. We recommend deleting pods if you no longer need them to avoid incurring further storage fees. That said, we recognize we need to handle this better by being more transparent and proactive with alerts or reminders. If you or your classmates would like us to review your billing or restore any unexpected charges, please feel free to contact our support team at [email protected]. We’d be happy to assist and ensure this doesn’t happen again. We truly value your feedback—it helps us refine the user experience and improve communication going forward. Warm regards, The RunPod Team