Kate M.
Not Happy
Expected me to wait two months for my rug, and offered not even a "Sorry for the inconvenience."
Response from RugsHQ.comNov 19, 2015
Sorry for the inconvenience, but we do not show stock information on our website, and actually do ask customers to verify availability if the order is urgent. Please understand, we are a dealer, and not a retail store. Our prices are the lowest permitted by the name brands we sell. Unfortunately, that is one of the reasons we must ship all our rugs directly from their warehouses. The rug that you purchased is sold elsewhere for about 22% more, and most of those stores do show stock. We are able to stock checks within 5 minute of receiving your order, and up to 12 hours, based on order volume. Customers are also able to call us during normal business hours to check for stock, and we can always give you an instant answer. We do NOT charge credit cards before verifying availability and shipping your order. The rug that you ordered (and later canceled the order) actually arrived just 2 weeks after your order. If you agreed to wait, you would have received additional 10% that we did offer to you, in addition to our "Sorry for the inconvenience" email. Again, we are sorry that you found this frustrating, but we feel that a 2 stars review is very unfair. PS: We now have 12 of these rugs in stock if you would like to re-order :)