RugsHQ.comReviews of rugshq.com

They offer a rebate for reviewing within 24 hours. The transaction was simple enough. Let's see if the product arrives in a timely manner.

Will update full review once my refund is processed.

Update: 12 hours after placing my order and receiving a confirmation email, I received a note saying that the rug has been out of stock for three months and therefore my order has been canceled. While I appreciated the discount code they included for a future order, I am very hesitant to go through the entire ordering process again since the website information is out of date and does not correctly reflect what is in stock. RugsHQ was easy to use. They have a wide selection with great prices.

so i was happy to use this site simply because they had a rug that overstock didnt have in stock (ironically). i purchased my item and after my checkout, it said if i come to this trustpilot site to write a review, i would receive a $24 credit. i came here and did so (in spite of not having any type of experience with this transaction to write a review in favor of one way or the other). i couldnt find my $24 credit so i emailed the company and said "hi, i wrote a review for you. where will i be credited, to my card or account for future purchases?" they wrote me back a day later with, "you have been credited." i wrote them back saying, "WHERE will i be credited? i dont see it on my credit card statement or within your site so can you tell me where?" they wrote me back a day or two later ONLY saying, "credit was issued." THATS IT!!! how many times do i have to ask WHERE? anyway, thru signing on to several of my credit cards, ive finally found my credit. however, they couldve just as easily responded to my exact question but instead, they left me with a bad taste in my mouth. their prices are the same as overstock too. (Still havent gotten rug yet so my 3 star review is solely based on customer service).

The first rug I ordered was discontinued so it was a little upsetting that it was on the website for people to order. I just placed another order again at a very good price so hopefully there will be no problems.

I've been looking for a rug for the past 3 months. I stumbled across this website last week and decided to place my order with them. I had questions that were quickly answered using the online chat. The only negative is you can't use multiple offers on one order. Seems misleading to ask you to Like on Facebook to get an instant $25 off your order, then not honor it. There aren't any restrictions mentioned on the website. Update: I've yet to receive the order that I placed a month ago. They DO NOT send any communication to let you know if your merchandise is in-stock, back ordered, shipping from the manufacturer, etc.