RugsHQ.comReviews of rugshq.com

Was looking for a particular Surya rug, and thought I had found it. Said the rug was in stock. Ordered it, and the next day got an email saying it was discontinued by manufacturer. Why is it even on the website? So annoying. Hopefully my card will not be charged. Please take items off the website if you do not carry them. Can't really comment on anything else since they did not even carry my item.

This rug is really beautiful and I love the choices and the feel.

So far the only place I could find just what I wanted!

good prices and smooth check out

My rug was exactly what I ordered and shipped promptly. However, they forgot to ship the free pad with it. I emailed them and they apologized and said they would get it right out. This didn't happen so I emailed them again and this time they said they didn't have my size so they would send me the next size larger and I could cut it down to size. This also didn't happen. I emailed them again and this time they said that the shipping department didn't realize the free pad was supposed to go with it but they wold get it on its way. This also didn't happen . Now they don't answer my emails and when I call them on the phone the person answering says that everybody that could help me is busy, takes my name and number and that they will return my call ASAP. This also doesn't happen. This has gone on for over a month and a half now. I still haven't given up, but I am really surprised at RugsHq's extremely poor customer service, particularly since we were repeat customers. Update: After placing this negative review and contacting the home company one of their administrators Alex called me and said they would send the free pad even though I was mistaken about the free pad. I was not mistaken about the free pad and Fortunately I still had the original invoice that showed a no charge pad to be shipped with the rug so I emailed it to him. He asked me if I would update my review after I received the free pad so I am doing it now. I received my rug the first week of September and I received my free pad the first week of November. I was starting to wish I had bought my rug through Amazon so I would have some recourse, but this company has finally come through. I would probably buy from them again in the future.

The web site is easy to use. Transaction went very smoothly.

I found a rug I really wanted but it was out of stock almost everywhere. I was able to find it at RugsHQ, and I can't wait to get the rug. The website was also really easy to use!

Great selection. Beautiful products. Would recommend to all.