RugPalReviews of rugpal.com

I was in need of a carpet runner to match and previous order form another company. RugPal had the carpet in stock and was delivered within 4 days of my order. Shipment tracking information is provided.

I purchased a 9'x12' $1,219.00 rug which clearly was advertised that it was rust color. First when it was delivered, I had to help the delivery man carry the heavy carpet off the truck. I opened the rug half way only to find that there was no rust color at all! It was mostly mauve, beige and mint green but nothing even close to rust! I called the same shipping company and returned the rug the next day. Different delivery man but once again I had to assist in loading the heavy carpet onto the truck. I even had to return my "free" rug pad that RugPal sent in a separate box. Even though the delivery man said that there would not be a charge to return the rug and pad, I was later sent a bill for $89.00. RugPal states 7 to 10 business days for a refund once received and inspected at the warehouse, which it was the next day but after 16 business days I emailed RugPal with all the supporting documentation to inquire where my refund was. I didn't receive a reply until the next day and it still took an additional two days to get my refund. So for a rug that was misrepresented by RugPal it cost me time, effort and money. I'll never do business with RugPal again nor recommend them.

Quality product, ease of ordering

Took longer then I expected to ship but once I contacted RugPal they handled the situation and the rug was shipped that day.

great service and product and best price!

I must have spend days hunting multiple web sites for this particular rug and trying to get it at a great price. After placing the rug in the shopping cart of many of these sites I thought there just might be a better deal out there, some where . I came across RugPal and was blown away with their selection and prices. Along with a great cyber Monday discount I finally pushed that big BUY button. Now I can't wait to receive the rug knowing I got it at a fantastic price. Thank you RugPal

You made my shopping experience so easy and pleasurable. thank you so much for that. Now my living room will have just the right pop of color for the holidays.

I bought an 8x6 and two small runners for my bedroom remodel and they look great! They give the room the liveable-luxury feel and look I was going for.