RuffleButts / RuggedButtsReviews of rufflebutts.com

I recently had the pleasure of interacting with Marcus from RuffleButts' customer service, and I must say, he went above and beyond to assist me. From the moment I reached out regarding my lost package, Marcus was professional, patient, and extremely helpful. He listened carefully to my concerns, provided clear and detailed answers, and ensured that all of my questions were answered to my satisfaction. His friendly demeanor and willingness to help made the entire experience a breeze. It's rare to come across such attentive and dedicated customer service team members, and Marcus truly exemplifies the high standards that RuffleButts sets for its team. I’m beyond impressed and grateful for his support!

Customer service IS amazing! (Marcus) The person I called, I literally had to put on hold for at least 10 minutes because I got a very important phone call. When I switched back over, Marcus waited the whole time for me! I was so grateful because I called towards the end of business day when I knew the company was about to close. He was so helpful and so kind. I needed that kindness at that very moment! Rufflebutts is one of my favorite children boutiques! And the customer service is such an added bonus!

This customer service team is TOP NOTCH!!! I had a package supposedly delivered in my mailbox, however it never actually got delivered. I called and spoke with Marcus to see if I could just reorder everything from my previous order. I was worried the sizes would be out of stock. BUT he was able to reorder everything g I had previously ordered AND had it shipped out to me ASAP free of charge, no questions asked! He was so super sweet and very helpful! I will definitely be a return customer based on their customer service alone, but also because they have the cutest things!

I ordered the wrong item and emailed customer service at 10pm and Ms. Summer emailed the next morning at 8am with my order fixed! I am so thankful for this!!

Love seeing all the new designs that come out over the different seasons! Customer service is always amazing too! 😄

Truly the best customer service! Allyssa was so sweet and understanding with helping me with a recent purchase. She made the experience much better than I expected. Thank you again and I will be back to order more goodies for my daughter.

Marcus was amazing! Super helpful, kind, all of the above.

Quality and service. The clothes and swimwear I have purchased and my daughter and daughter-in-law have purchased in the last few years are great quality, economical prices whether regular or sales, and quick service. In all this time I had 1 slip up and it was really a technology glitch. They quickly told me how to fix the problem.