RuffleButts / RuggedButtsReviews of rufflebutts.com

Response from RuffleButts / RuggedButtsMay 21, 2019

Nicole. We tried to find you order / contact information in our system but unfortunately nothing came up under your name. If you can please provide us with an email and/or phone # we'd love to call and help work through your issue with you. 100% Happiness is always our goal here at RuffleButts and we're so sorry if your experience with our company/brands have left you short of that. We try our best to be as accurate and factual on our product pages and would love to know more about where this confusion stemmed from on your visit - so please do reach out and get in touch with us. Thank you in advance!

Response from RuffleButts / RuggedButtsMay 21, 2019

Jessie- We're sincerely apologize about your experience with our company. The holiday season is certainly a busy one around here, but that is no excuse to not deliver on what we said we were going to for you and your family. We realize how important holiday photos are we too are super disappointed they weren't all you wanted / hoped. Please accept our apologies and know that we've addressed this situation with our team and will continue to strive to be better each and every day. Thank you for bringing this to our attention and please do reach out to us if there's anything we can do.