RuffleButts / RuggedButtsReviews of rufflebutts.com

Your website was showing items that were in stock the entire time I was shopping. I immediately tried adding them to my cart and it wouldn’t work. I am not the type of person to check out 5 min after looking and needed some time but items also went away from my cart. It wasn’t a good shopping experience. I even talked to customer service chat twice. Once about the items and once about shipping. No one could help me with anything. It was my first time shopping with this company as well. Not a good feeling.

I have a tall 4.5 year old boy. I ordered him a 5T because he was at the top end of 4T and bottom end of 5T sizing. The fabric is cute, but they’re well past his knee, and I can’t get the waist tightened enough . If I tie it so they won’t fall off, there’s still a gap at the top, and he wouldn’t be able to easily go to the bathroom by himself. The shorts also kind of “bell out,” but that could change when they’re wet. I also ordered two girls’ suits, and they’re very cute, but I wasn’t that pleased with customer service. I called to get feedback on sizing to see if I should also exchange their suits. Really all the rep could tell me was the same info from sizing chart that’s on website. When I told her how long the 5T suit was she said she’d go measure that style/size in warehouse and make sure the sizing was correct. Said she’d call me back that day, and she never did. I thought maybe she got busy and would call me the next day, but she didn’t. I would not have expected her to go and check the warehouse and call me back but if someone tells me they’re going to do something, I expect them to do it.