RuffleButts / RuggedButtsReviews of rufflebutts.com

I placed 2 orders, one in April, one in May. I live in Europe and their chosen delivery company (USPS) doesn't provide tracking information outside the US. How is this possible that you're sending items to your customers with a company that doesn't follow up with the orders? Anyway, one of the packages left the US on April 28th and the other on May 20th. Today it is July 3rd and I still haven't received any of them. NONE !!! Last year I had already run into another issue with on order, but the problem was the my country's customs, it wasn't Rufflebutts fault. The order was sent back and they ended up issuing store credit for the amount spent. Now, I just want my money back, all of it, the money I spent last year that I used this year to buy the current orders that are missing. That's my hard earned money and while Rufflebutts uses USPS as a shipping company I will not be buying from them again. I'm sad, because I really love the products, I wish there was another solution. Unfortunately, that isn't. You shouldn't be tainting your business by using such a bad delivery company!

I just talked to my daughter-in-law yesterday and she told me she only received the dress, not the long sleeved shirts. Please look into this. UPDATE; they sent the shirts to begin with and were lost in the mail. So they re-sent them overnight at no cost to me. So pleased with the quick response. Love RuffleButts!

I’m super disappointed with this shopping visit. I purchased 4 bathing suits and had requested for a 2 day shipping because we were leaving for the beach. It came on time but I only received 2 suites. Contacted customer service they were able to ship the rest to our condo at the beach where we are staying. The items was shipped and when I open the package we had 2 tops and 1 swim buttom. Called customer service again and the lady said she will ship an new swimsuit. Well we are back from our vacation still miss a buttom. Can someone just fulfill my order complete.

I have not received my merchandise yet

I ordered a bathing suit (monogramed) and a sun hat for a shower gift....the bathing suit came but NO sun hat, it has been charged to my account and hopefully I will get the hat in time for the event....i am so dissapointed

They came bigger than expected I'd like to exchange for a smaller size!

They obviously do not care once they have your money. Took over 7 days for my items to ship. As I write this, my gift that was supposed to be delivered many days ago has still not been delivered. I will not be buying from this company again. Amazing companies can get away with this kind of customer service and still charge for shipping!

You know I have ordered from here several times, NEVER had it taken so long. My order was “processing” got 9 days. That is absolutely ridiculous. I ordered this large order for our vacation and we left 11 days after I ordered and it STILL wasn’t here. I will NEVER order from here again. And the fact that when I reached out to them and they didn’t offer to expedite my order is gross. I’ll stick with Carter’s. Still don’t have my order, and not one bit surprised.