Rufatlights Reviews | Read Customer Reviews of rufatlights.com

Rufatlights Reviews | Read Customer Reviews of rufatlights.com

Rufatlights reviews

68 approved reviews, newest moderated first

Léa M.
Feb 21, 2024
Relieved to have been recontacted and reimbursed
UPDATE of April 2024 4 months later I received a reply from the seller who refunded 100% of the lamp + offered me a promotional code as compensation. I am relieved and satisfied with this commercial gesture. ------------------------ Unfortunately, we were duped. We ordered a lamp that arrived in a package that said it was from China. The lamp is of very poor quality. Damaged, scratched, a catastrophe. When we wrote to customer service to understand, there was no reply. We found the same lamp half the price on Aliexpress with the same photos...
Response from RufatlightsDec 17, 2025
Thank you for sharing your updated experience! We’re glad we could resolve the issue and provide a full refund along with a promotional code as a gesture of goodwill. At Rufat Lights, we strive to ensure our customers feel valued and supported, even when it takes time to resolve issues. We’re happy to hear you’re satisfied and look forward to serving you again. – Rufat Lights team
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Mac
Jan 11, 2024
If you live in USA or Canada don't…
If you live in USA or Canada don't bother ordering from this company. Installation parts are not standard to North American fittings, and return policy is a nightmare. I had to void the credit card transaction with mastercard in order to get my money back. I tried 11 different times with the owner of the company to get a return code to send back my light at my own cost but could get nothing out of them. I really wanted to send the light back and honor my side but they refuse to give me a return code.
Response from RufatlightsDec 17, 2025
We’re sorry to hear about your experience. After reviewing our records, we do not have any issues reported regarding our installation guides, which are provided with all products. Most of our customers are from the USA and Canada and successfully use our lights without problems. In this case, the light was ordered without specifying the desired canopy size, and as there are multiple options available, the issue seems related to that selection rather than our product or instructions. We always aim to provide clear guidance and support for all customers, and we encourage anyone with questions to reach out before ordering. – Rufat Lights team
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Rami
Dec 10, 2023
Waiting for the shipment for months,
Waiting for the shipment for months. The updates provided in the delivery date are all inaccurate and wrong. Extremely disappointing, warning others.
Response from RufatlightsApr 5, 2024
Dear Rami, We're sorry to hear about your disappointment, but upon reviewing our records, we couldn't find any purchases matching your name or details in our system. It seems there might be a misunderstanding or confusion. We take pride in our commitment to accurate and timely deliveries, and it's disheartening to hear about your experience. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out directly to our customer support team. Warm regards, Rufat Lights Team
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Ran S.
Mar 22, 2023
Very cool light
Very cool light. It looks awesome in our dinning room. easy to adjust the hight as well. Rufat was extremely communicative and answered all the questions I had before purchasing this light.
Response from RufatlightsApr 3, 2024
Dear Ran, We're thrilled to hear that you're enjoying the beautiful lights you selected from us, especially for your dining room! Your feedback truly brings joy to our team. Your choice of our lights for your dining room demonstrates your impeccable taste and style. We're honored to have played a part in enhancing the atmosphere of your home. Rest assured, Ran, we are fully dedicated to maintaining this level of excellence and ensuring that every interaction with us is outstanding. If you need further assistance or would like to share more about your experience, please don't hesitate to get in touch. Thank you, Ran, for choosing us to illuminate your dining room. Your support is deeply appreciated, and we're excited about the opportunity to bring even more light and warmth into your home in the future! Warm regards, Rufat Lights Team
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