Kristin Flagg K.
Helen was always on point
Helen was always on point. Every step of the way she answered the calls or called back very quickly. Ruby had a container at our storage facility at the appointed time. I was not present at the location at the time of load pit and container packing but was assured by my storage facility everything went smoothly. I was kept informed through the morning by Helen and was alerted when the container got to the port. All the logistics of importing were handled by Helen and her team. Huge relief as we avoided import tax due to my husbands dual citizenship in Italy. The crew of three in Italy that moved our stuff into the house was TOP notch. If they say they need to do a “long haul” they are probably right. We had hoped they could get the container to our street but it is BIG. So our only source of stress leading up to delivery was our own interference with Ruby’s oversight. Lesson learned. Not that we plan on a move like that ever again. We are here to stay. My only comment to Ruby after the fact was the point person on Italy team pre delivery relied more on emails to communicate. For me, more direct communication with a friendly calming voice on the phone would have gone a long way and reassured me better than any email could. Helen took the comment with appreciation and made note of it with the Italy team. All in all I was very glad Helen was at the helm. After a year of date changes and uncertainty they were the right fit for us. In the end the fact that it is a woman owned company inspired me to book them. The devil’s in the details. They were meticulous. And nothing broken and I’m midway through my unpacking. Pretty remarkable when you think about all the stuff has been through. Thanks Helen. And my Italian crew: Daniele, Angelo and Alfonso.