Procurement
Very slow deliveries.
Very slow deliveries. I've ordered for pricing. Never sure when I'll get the supplies. I can't depend on RS Hughes for future orders.
Response from R.S. HughesFeb 10, 2020
Thank you for your candid feedback Matthew. We apologise for your less than satisfactory experience ordering from R.S. Hughes. We want all of our customers to receive their orders in a timely and cost efficient manner and we do our very best to meet these goals. I took a look into your order history. I'm happy to confirm for you that out of your last 3 orders, 2 have shipped within 2 business days of you placing the orders. Your most recent order was in fact delayed, and that was due to the items you ordered being on back order from the manufacturer. A member of our team from your local branch should have reached out to you to confirm a delayed shipping time because of the back order. Our records show that your items were shipped to you within 2 business days of our receiving them from the manufacturer. I understand your frustration, especially if you were not appropriately notified of this delay, I sincerely apologise. It is our normal process to notify customers of delayed orders due to back order or special circumstances. It is our sincere hope that we can win your satisfaction on your next order with R.S. Hughes. Thank you again for your honest review and your business.