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R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

Home
Construction & Manufacturing
Factory Equipment
R.S. Hughes

R.S. HughesReviews of rshughes.com

4.3713 reviews
Factory Equipment
Corporate Headquarters: 1162 Sonora Court, Sunnyvale, California

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R.S. Hughes4.3

Reviews713 About Contact

Overall score

4.3 out of 5

Great

Average of 713 reviews

Distribution

5★73%
4★11%
3★4%
2★3%
1★10%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(877) 774-8443
rshughes.com
Corporate Headquarters: 1162 Sonora CourtSunnyvale, CA 94086

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About R.S. Hughes

We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!

R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: rshughes.com
Website: rshughes.com
Category: Factory Equipment
Location: Sunnyvale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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R.S. Hughes reviews

713 approved reviews, newest moderated first

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MD E.
Oct 27, 2020
Really like you tools and listings
Really liked your tools and listings,alway need small metric bolt sets, fine thread for gun restoration and small bolt sets fine thread SAE for the same type of repairs and restoration but they need to be blued or black finish or in the white so I can cold blue or brown (blue) finish to match old weapons !!!!
Response from R.S. HughesOct 27, 2020
Glad to hear you like our listings! Thanks for taking the time to review us. If you need additional help finding an item, please contact your nearest R.S. Hughes branch, we have customer service representatives who love to help customers find the right parts for their projects.
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Doug O.
Oct 27, 2020
Prompt Friendly Service
Prompt Friendly Service
Response from R.S. HughesOct 27, 2020
We are glad we can be of service to you, Doug! Thank you for choosing R.S. Hughes!
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Eddie L.
Oct 27, 2020
RSH does a great job with service and…
RSH does a great job with service and delivery. Let's you know when there will be a delay or out of stock. Could not ask for a better supplier.
Response from R.S. HughesOct 27, 2020
Thank you Eddie, we appreciate you reminding us of what we do well. We're happy to have you as a customer and hope to continue to provide you quality service for years to come.
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Kevin C.
Oct 27, 2020
RS has been great to work with and…
RS has been great to work with and never have I had any issues with them. Always easy to work with and have always tried to find the products that I have requested. FAST deliveries! Great sales staff!
Response from R.S. HughesOct 27, 2020
Thanks Kevin! We are glad we can help you with your product needs!
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Kenneth K.
Oct 27, 2020
Good purchase with a large quantity.
I purchased bulk rolls of paper toweling during the period of time where it was next to impossible to purchase paper towels. The grocery stores were always sold out. The paper towels purchased have great strength and utility for covering up items going in the microwave and cleaning up spills and so forth, not to mention I have an ample supply of toweling.
Response from R.S. HughesOct 27, 2020
We're happy to hear we were able to fulfill your needs during a difficult period, Kenneth. Thanks for shopping at R.S. Hughes.
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Calvin W.
Oct 27, 2020
Great customer service
Great customer service. Product availability is questionable at times, but I get my products in a reasonable amount of time.
Response from R.S. HughesOct 27, 2020
Thanks for this feedback Calvin, it's helpful for us to know what improvements we can make that are most valuable to our customers. If you're having issues with product availability on items you order regularly we might be able to stock items for you. Contact your local branch to see if this is a possible scenario for you.
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Joe A.
Oct 27, 2020
Pint can kit vs. a tube kit
I ordered a pint can kit of structural epoxy. They sent me 1 ounce tubes. Then argued I didn’t know what I was talking about when I disputed their claim that 1 ounce tubes were the same volume as the pint can kit. Finally another person would send me what I ordered when I ship back the tube kit mistakenly sent to me. I shipped it back at my expense! They were supposed to provide a return shipping label, it didn’t work! R.S. Hughes owes me $15. My order cost me 50% more because a know it all employee screwed up! Why would I ever do business with you again?
Response from R.S. HughesOct 27, 2020
Joe, This is not the expectation that R.S. Hughes has for our customers. We would never want you to feel like this, especially when it is an error that was not on your end. We are going to have one of our team members reach out to you, to work with you on this. They will be reaching out shortly. If you need anything before they reach out, feel free to contact your local R.S. Hughes branch: DFW - 1(214) 351-2300 They will be the ones that will be reaching out to you.
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Jo Ann N.
Oct 27, 2020
Even though it took longer than normal…
Even though it took longer than normal for my order, it was because of covid. Excellent customer service.
Response from R.S. HughesOct 27, 2020
Thank you for being understanding of how COVID-19 has affected delivery times. We hope we can continue to get orders to your in a quick and normal timeframe going forward. Thanks for your support Jo Ann.
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