We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
rshughes.com
Website
rshughes.com
Category
Factory Equipment
Location
Sunnyvale, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Randy,
We are sorry that you had this experience. R.S. Hughes prides itself on customer relationships and quality service. We have reached out to your local branch and asked them to follow up with you, to make sure any misunderstandings are taken care of. They will be reaching out to you very soon.
If in the meanwhile you would like assistance, feel free to call:
Sacramento - (916) 737-7484 (the branch that will be reaching out to you)
or
Our Main number - (877) 774-8443
MS
Michael S.
Greenhorn's
As a new company, our project manager's need vital intel when purchasing - as greenhorn's we ask a lot of questions. R.S. Hughes does an incredible job fielding our questions, finding answers and getting us the right products on time.
When you find a solid company that has been around for over 60 years, work with them - they have the knowledge, bandwidth and willingness to help you grow.
Response from R.S. HughesOct 28, 2020
Thanks a lot Michael. We appreciate this comment because it resonates with our viewpoint on how we should fill the needs of our customers, and what we try to embody. Thanks for writing this review and doing business with us!
LR
Lloy R.
Your employees are amazing
Your employees are amazing. They are so helpful every time I call. Can't say enough about the wonderful experience we have had dealing with this company.
Response from R.S. HughesOct 28, 2020
We really appreciate your kind words about our team members. We are glad their hard work and dedication to you as a customer shows! Thank you again for all the kind words, Lloy.
TP
Tony P.
always great to deal with thanks.
always great to deal with thanks.
Response from R.S. HughesOct 28, 2020
We think you are great as well, Tony!
ML
Michael L.
Misleading information
I ordered items on the site paying at least twice the normal price due to no other store has it in stock at the time. 2 weeks after placing the order and emailing the company, I was told items are back order (items shows in stock even days after order was placed). I had to email customer service multiple times to find out items were delay multiple times. I ended up did not receive my order 3 months after the order was placed and paid a premium for it.
Response from R.S. HughesOct 28, 2020
Michael,
Thank you for taking the time to come and review us, despite your bad experience. To start, I would just like to apologize for the situation you were put in. We take responsibility for our lack of initiative to communicate with you about delays to your order.
For a little context, I would like to explain to you why this happened and why it is an usual scenario for us. During February 2020, we were "all hands on deck" as the fear of COVID reached the United States. As a trusted supplier of medical PPE, safety gear, and industrial contamination clean up equipment we experienced a difficult disruption to our supply chain as supplies of N95 compliant materials were in low numbers, and appropriated by government agencies.
Despite these disruptions, we at R.S. Hughes treat our business relationships very seriously. We are relied upon by hospitals, labs, clinics and testing facilities for Personal Protective Equipment for front line medical responders, and we have long standing relationships with many of these facilities. Because of this, we were forced to ration our PPE stock, this includes N95 respirators and filters such as the one you ordered. To meet the needs of medical responders around the country, we had to prioritize supplying facilities that we have long term commitments to. The unfortunate side affect of this unprecedented situation is that first time shoppers at R.S. Hughes, buying single items, such as yourself were put on the back burner so we could keep hospitals and medical clinics stocked.
It is never our plan to have critical safety equipment on back order, and we are very sorry for your long wait period for your item. Again, we take full responsibility for our lack of initiative to reach out to you, a valued customer to let you know that your item would be delayed prior to your email to us. There were many customers like you that were affected, and we weren't prepared for the mass delays we experienced from our suppliers, and that inconvenience was ultimately passed on to you. At the time we did our best to advise our longstanding customers of delays, but some of our customers weren't adequately informed, and I'm sorry to hear that you were included in that number.
We understand our responsibility as suppliers of critically needed PPE, and at this point, we feel we owe you an apology for this experience. Your experience with us was not indicative of how we treat our customers under normal circumstances, and we hope to regain your trust on future orders.
Again, thank you for your time to come and review us. Let me once again apologize for your long wait without communication initiated by us.
Thank you for your understanding,
R.S. Hughes Customer Service.
SM
Shane M.
The products ordered were received…
The products ordered were received promptly and customer service and follow up were great. Would definitely order again!
Response from R.S. HughesOct 28, 2020
Thank you for your order, Shane, we are glad to hear you enjoyed your experience with us at R.S. Hughes.
SB
Seraphim B.
item worked as described.
item worked as described.
Response from R.S. HughesOct 28, 2020
That is great to hear Seraphim! We are always glad to hear we can put our Solutions to Work!
VR
Valerie R.
I ordered a mask helmet with 2 day…
I ordered a mask helmet with 2 day delivery, I never received it. I did receive 2 plastic shields that go on the helmet I ordered. I emailed and was told I would get my money back. That never happened. I’m a respiratory therapist and I ordered this in the heat of the Covid. I needed this 2 day delivery it took weeks to get the 6 dollar shield. That I had no use for. What a shame your company took advantage of a front line health care worker. Never refunded my money.
Response from R.S. HughesOct 28, 2020
Valerie,
We are sorry to hear this was your experience with us. We are going to have one of our team members reach out to you, to see how we can rectify this situation. There will be a team member from our Boston Branch who will be in contact soon.
Here is our Boston branches phone number for any future needs: 508-303-8822
This is R.S. Hughes main company number: 877-774-8443
