R.S. HughesReviews of rshughes.com

Communication is always solid.

I order from RS Hughes because of the customer service. They are always willing to work with us in finding the right product and getting me the best price possible. Thank you for their team.

Easy to use, fast shipping

I think this is probably a great company but for me it just didn't work out. I ordered 4 or 5 pairs of large gloves (cost + shipping). Took a while but they finally came however they were all mediums which I couldn't fit into and haven't since I was a teenager. I called and got a very professional service rep who informed me that what they had received was an order for medium size gloves, that I wouldn't be able to exchange them for large, that I could ship them back (I had to pay shipping again) and that I would get my money refunded back to my credit card. I shipped them back at my expense, never got credited back. So basically I paid for gloves and shipping x2 with zero gloves to show for it. I think it was about $50 for nothing except a hassle with phone calls and and the hassle of the return. Also I was told the large gloves were available but if I wanted them they were only available in a bulk order for several hundred dollars (don't remember exact amounts because I threw all the crap that had anything to do with this experience away). Long story short--fifty bucks for nothing--live and learn

It started out with the most excellent customer service, from your Houston location, that I believe I have ever had. Now your delivery times are also outstanding. Please keep up the great work.

Great Communication

ordered eye saline solution (bought in pairs), it came in expired (7/21). It was nice that RS Hughes will replace the part(s) at no charge to us. It took several calls/email's in order to be told what the lead time for the replacement part would be. when we received the replacement we only got 1 of 2 cartridge of the eye saline solution, when asked for the lead time for the only cartridge there was no reply. still waiting...

Easy to navigate website, fast order processing, and shipping.