R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

R.S. Hughes reviews

713 approved reviews, newest moderated first

J.B.
Dec 6, 2023
This was my first time placing an order…
This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens towelettes). However the order fulfillment was very slow, with the order being partially fulfilled over 24 days and at times appearing as if parts of the order were unilaterally cancelled with no communication or updates as I typically get from other vendors regarding backorders or delays. I ultimaely had to place an order with another vendor to ensure delivery of items in a more timely manner. Suffice to say, despite an extensive catalogue and ease of ordering, I will be hesitant to use R.S. Hughes again.
Response from R.S. HughesDec 7, 2023
Hello Jeffrey, Thank you for sharing your experience. We value your feedback and apologize for the inconvenience you encountered with your order. We'll make note of your feedback in order to improve our internal processes when it comes to fulfilling orders. Thank you, R.S. Hughes Customer Solutions Team
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Angelio
Dec 5, 2023
Advertised a product that was out of…
Advertised a product that was out of stock. If should’ve shown out of stock on the website instead of me getting an email stating so after the purchase was made.
Response from R.S. HughesDec 7, 2023
Hello Angelio, We regret the inconvenience you experienced with your most recent purchase. We recognize the frustration of discovering that the product you ordered was out of stock after completing your purchase. Our goal is to ensure accurate display of inventory levels. Your feedback is important to us and we will be forwarding this concern to our management team. Thank you, R.S. Hughes Customer Solutions Team
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Uvaldo
Nov 27, 2023
Not an strong process to cancel orders
Aug 31, 2023. PAC place PO 200277 Sep 4th, 2023 RS Hughes indicates PAC, material is in BO and indicates 14 to 21 BD for delivery. Sep 11th, 2023 PAC request RSH to cancel and refund order Sep 25th RSH indicates cancel is not posible since material is already shipped. Material arrives to PAC facilities and PAC request the RMA since material is no longer requested. RHS indicates PAC the supplier didn’t allow us to cancel or return the material since its make to order. We receive 400 USD in material that expire in 6 months and nobody from RSH is helping us with the RMA. Invoice 80564090-00
Response from R.S. HughesDec 7, 2023
Hello Uvaldo, We apologize for the poor experience you encountered with your last purchase. It appears that we may have not communicated in a timely and efficiently manner. We will be forwarding this review to our operations team in order to improve internal process. Thank you, R.S. Hughes Customer Solutions Team
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Candy
Nov 9, 2023
5 Stars for R.S. Hughes
Every interaction I have with R.S. Hughes has been very professional and helpful. They are extremely responsive. I feel like they are not a supplier, they are a team member! Keep up the great work.
Response from R.S. HughesNov 9, 2023
Hello Candy, We are glad to hear each interaction with R.S. Hughes has been professional and helpful! We value your feedback and look forward to your business again! R.S. Hughes Customer Solutions Team
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Steve
Nov 8, 2023
fast service
fast service
Response from R.S. HughesNov 8, 2023
Hello Steve, Glad R.S. Hughes provided you with fast service! Thank you for the review. R.S. Hughes Customer Solutions Team
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Bruce
Nov 7, 2023
Great product and fast delivery
Great product and fast delivery
Response from R.S. HughesNov 8, 2023
Hello Bruce, We are glad we had the items you needed with fast delivery. We appreciate the review, thank you! R.S. Hughes Customer Solutions Team
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Joseph
Nov 7, 2023
Great Service.
Very well trained and informed service technician provided accurate product information and availability. Follow up after the sale was superb in resolving product use issues. Extremely customer satisfaction oriented and dedication to customer satisfaction. Contact person was professional and pleasant to work with. Great place to do business. Thank You!
Response from R.S. HughesNov 8, 2023
Hello Joseph, We are happy to hear our R.S. Hughes representative provided excellent customer service and was helpful at resolving product issues. Our priority is customer satisfaction. Thank you for your business! R.S. Hughes Customer Solutions Team
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Yolanda
Nov 7, 2023
First Time Buyer
Only place were they had these boots in stock. Shipped quickly and the customer service rep that contacted me before shipping was nice.
Response from R.S. HughesNov 7, 2023
Hello Yolanda, We're glad to hear we had the boots you needed in stock! Our customer service representatives are always happy to help. Thank you for choosing R.S. Hughes! R.S. Hughes Customer Solutions Team
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