Hemant K.
Don't buy anything from RS Chrono
I seriously suggest not to buy anything from this company. I have read so many reviews, watched videos and done a whole lot other things, but there's been nothing that could make me trust this company. I ordered my watch on 29th April, 2024, and it is one of the biggest mistakes and losses of my life. My Order Number is RS#22965. The way this company is advertising and trying to look so good, providing high quality products and legit, it's not what it seems like. I asked the person on the customer care side to simply cancel the order, give me my refund and end this thing right there, but they replied after it was shipped, like really?! Now, they are saying that I need to wait until my order comes and then return it. You thing I am MAD or Something?! I have seen people who pay for your watch, pay the customs, pay for returning the product and in the end, they just don't give you the refund. Also, the quality is bad and people say that it's worse than 10$ watches with the exact same thing on Temu. They will probably reply to this review, stating how much they care about their customers, but they're just scamming people, I even mailed them regarding the refund. I don't mind taking the watch without any customs, but paying for the watch + customs, bro I could've got something better on the market from a company which is atleast trustworthy. Please, don't ignore this review, I will also be uploading a Youtube video regarding this company soon, You asked for it and now you'll get it. But, please don't buy anything from this company.
Response from RS ChronoOct 1, 2024
Hi Hemant, We’re sorry to hear about your dissatisfaction with your experience, and we’d like to clarify a few points to address your concerns. When ordering products online from a company offering international shipping, it’s important to note that customs duties and import taxes are regulated by individual governments and are not determined or charged by the company itself. Customs departments often conduct random checks, and while we take great care to correctly package and label all international shipments to minimise delays, these checks are entirely out of our control. In your case, we have addressed your concern via email and provided evidence confirming that your refund has been processed. Additionally, we’ve sent multiple follow-up emails to ensure that this matter has been resolved to your satisfaction and to see if there’s anything further we can do to assist. We deeply regret any frustration caused by your experience. At RS Chrono, we take customer feedback seriously and continually strive to improve our processes. If there’s anything further we can do, please feel free to reach out to our support team directly. Thank you for sharing your feedback and kind regards, Tom




