RS ChronoReviews of rschrono.com

Hi, @RS Chono, I have place through your website and paid through my card after payment not a single response from your end as mentioned on your website you have 24*7 customer service. How you treat your customer and I hoping will get a reply for my all mail my order ID#RS25209 regarding my order status so accordingly to that I can change my review on here.

Here's my story. Being in love with cars, the wheel watches caught my interest for a very long time. Especially RS Chrono watches. And the wheel spins too. Even though there are other wheel watches, RS Chrono was the first website I visited, so it became my go-to window-shopping website. Then they released a limited edition performante watch, which represents the wheel of a lamborghini performante. Since I'm a car lover AND a lamborghini lover, I had to get this watch. Whatever it takes. So I made my first purchase. I put in my order for the performante watch, an extra wristband, shipping protection, and an extended 5 year warranty. Sounds great, right? Couldn't wait to get my hands on this watch that shows off my favorite exotic car's wheel! They sent me a tracking number for the package. I waited. Everyday I checked the tracking of my package. Still waiting. A few weeks had gone by. Still waiting. Waiting... more waiting... Eventually, 2 months had gone by, and they did not respond to my emails at all to tell me why its extremely delayed. I felt like I was willingly scammed and lost over 200 dollars. So I did my research. Lots of bad reviews of this company. Not good. And they use 4PX as their shipping company, which Google says is "permanently closed". Definitely not good. Filled with disappointment, I emailed them requesting for a full refund, several times, even though I knew they wouldn't reply or care. I just wanted to annoy them like how they annoyed me. Then someone named Tom, the owner of RS Chrono contacted me through their business email. He said he promised me he'll give me the full refund, but also asked me to remove my 1 star review on TrustPilot. But in all honesty, I still wanted that watch, and I kinda wanted to test Tom to see if he was really sincere about his apologies from his email after 2 months of failure of shipping and several requests for a refund. So I gave him two options. He can give me the full refund, or resend the package again. He took the latter option, because he sent me another tracking number for the same thing I originally ordered. Again, I checked everyday to see if the package moved at all. Within a week, my package came. Finally. First off, the watch IS beautiful. I'm in love with it. Just to keep it clean, I'm keeping it secured in a box so I can only wear it on special occasions and feel fancy. The wheel also does spin. And it doesn't look "plastic-y" because it all looks metallic. The hands are all working too. It's amazing. I'm definitely happy with the watch. Secondly, RS Chrono indeed did fail on customer support. No email responses, no refunds, and no movement on the shipping tracking system for 2 whole months. But this Tom guy does seem genuine, seeing how he personally emailed me(and a few others when he responded to me unless I'm mistaken) and resent a new package, and somehow completed shipping within a week. My opinion is if RS Chrono relocated somehow to a place that has an address, redid their whole customer support systems, and stopped using any Chinese companies to do the work for them, RS Chrono would be the most best wheel watch company in the world. IF they somehow did a few changes. So my conclusion on my review? The wheel watch is excellent and amazing. It makes you feel special. But its a gamble on their shipping and quality control. Needless to say, I probably won't be making another purchase on ANY wheel watch websites. But if RS Chrono somehow make major changes and restructure the whole company to be more trustable, I may definitely make another purchase.

Ich habe vor ca 3 Monate eine Uhr als Geschenk bestellt, die Uhr wurde nie geliefert, laut Sendungsverfolgung hat sich mein Paket niemals bewegt, der Kundenservice ist eine Katastrophe bzw nicht existent, bitte nicht dort bestellen, dieses Unternehmen ist reiner Betrug!!!

My 14 years old boy saved money for many months to buy a watch on that website and it stopped working normally after 3 weeks. It started to make a cling-cling sound every time he made a movement with his wrist. He noticed that the spinning disc inside the watch stopped spinning normally and started to swerve a bit too much causing it to rub against the brake clipper. The watches also started to stop saying the right time throughout the day. We wrote several emails but no answer...

I bought a wacth and I wanted to return it and they didnt respond me.

Edited to add: A representative from RS Chrono reached out to me via email after leaving the review below. They did not provide an explanation for the issues, but apologized and issued a full refund. My son received this as a birthday present. Watch broke the first wear. The warranty email address bounces back as “does not exist”. No reply when I reach out to the company. So much for the warranty and 30 day return period.

A cool looking watch, but unfortunely a piece of junk. My son bought one some months ago. -It has never shown the right time. Probably just bad batteries, but it should be delivered with fresh ones. -I don't think it is waterproof? -the paint has fallen off from several places on the Steel strap. -the seconds hand is already loose, hangs downs and does not move. So, in conclusion, the worst quality.

I am waiting for a refund. Originally my fault as I ordered watches twice. Had an immediate email to say the duplicate money wld be refunded still waiting.. 1 week 2 3 and now nearly 4 weeks later. Watches received were just what my grandsons wanted pity about customer service.