RS ChronoReviews of rschrono.com

Response from RS ChronoDec 13, 2023

Hi Ravi, We're truly sorry to hear about your dissatisfaction with the Petronas 63S and the issues you've encountered. Your feedback is essential to us, and we regret any inconvenience caused. We have been attempting to reach out regarding your order but faced challenges with our email ticketing system, preventing our support messages from being delivered. We apologize for this lapse in communication. Regarding customs duties, we have automated alerts set up via email for customers in specific countries to assist with reduced customs charges. However, orders placed via VPNs or similar methods might bypass these alerts, leading to unexpected charges. We have now contacted you via email to discuss a resolution. Quality and customer satisfaction are our top priorities, and we are eager to address your concerns and improve your experience with RS Chrono. Thank you for bringing these matters to our attention. We look forward to resolving them promptly. Best regards, RS Chrono

Response from RS ChronoAug 28, 2023

Dear Fathima, I sincerely apologize for the inconvenience you've experienced. We had requested an ID number to ship to South Africa, and it seems your emails were mistakenly directed to our spam filter. Thank you for bringing this to our attention. We'll address this promptly and ensure you receive your order soon. Warm regards,

Response from RS ChronoAug 28, 2023

Dear Rakesh, We sincerely apologize for the oversight. I've checked your order ID RS#17109, and I'm pleased to inform you that your watch is currently out for delivery. We deeply regret the delay and any inconvenience caused. Thank you for your patience and understanding. Warm regards,

Response from RS ChronoAug 28, 2023

Dear Manisha, We sincerely apologize for the inconvenience and delay regarding your order RS#16992. We understand your concern, and we deeply regret that you had to experience this. Please note that we have provided tracking updates for your order, and we are pleased to inform you that it is currently on its way. You can expect your watch to be delivered within the next 3-4 days. Best regards,

Response from RS ChronoAug 28, 2023

Dear Mandi, We sincerely apologize for the delay and any inconvenience this may have caused, especially given the significance of the occasion. We understand how important birthdays are and regret the disappointment you've experienced. Please note that we have reached out to you directly to address this matter promptly. Additionally, we'd like to inform everyone that the item has been successfully delivered. We deeply value your business and are committed to ensuring our customers receive the best service possible. Thank you for bringing this to our attention. Best regards,

Response from RS ChronoAug 28, 2023

Dear Aadi, We deeply regret the delay and lack of communication. We understand your concerns and appreciate your patience. Please know that we have reached out to you directly to address and resolve this matter. We value your business and aim to provide prompt and efficient service. Best regards,