Califani
Disappointing
The wig itself is OK (I think), however, the reason I didn't give a 5 star review is because: 1. It literally took 3 months for me to receive my wig, NO JOKE! Yes, I did select the option where I needed the "fake scalp color" added, however, this still doesn't make sense for a 3 month wait. I literally ordered a custom wig from another company 3 days ago, and it is due to arrive this week. So, I'm definitely UPSET about this company taking so long. I couldn't even use the wig for the reason I purchased it because the wig came way after my event. 2. The "fake scalp" addition not only made my order take longer (allegedly), but it actually ruined my wig. Why? Well, the lace itself was nice, and fit nicely onto my head, giving it that natural look. HOWEVER, the "fake scalp" looked OBVIOUS. Compared to the lace, the color was orange, and you can't see it indoors, but when you go outside, EVERYONE can see this orange patch right next to my hairline in the middle part section. This made the wig totally embarrassing to wear and so honestly? I stopped wearing it after my first use. Now, I wouldn't be so upset, but paying over $800 for this wig and the customisations, and waiting 3 months to receive it, to then NOT being able to wear it because it just looks fake near my hairline, is so utterly disappointing. I wish I could get this refunded and I could return it. I can't review the lifespan/quality of the wig because I only wore it once due to the issues listed above, so if you're looking for a review on that, I cannot help. However, I do not think my wig was custom made. The wig was tight on my head and gave me a headache after a while of wearing it, which is NOT ACCEPTABLE considering I waited 3 months for them to complete the unit. Order was placed beginning of Feb 2024, and I received my wig in the beginning of May 2024. 3 MONTHS!
Response from RPGSHOW.COMJun 12, 2024
Dear Stefani, We deeply regret the challenges you faced with your recent wig purchase and sincerely apologize for the inconveniences caused. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience. We noticed that you placed the order on February 5th and signed for it on April 2nd. And we fully understand your dissatisfaction with the extended waiting time for the wig delivery, particularly due to the delay caused by the Chinese New Year holiday. We apologize for not meeting your expectations in this regard. Rest assured, we are actively reassessing our production and transportation processes to ensure more timely deliveries in the future. After reviewing your order information, we have observed that you selected size 1 instead of the customized size, which may be the reason why you feel the mesh cap is a bit tight. To address the issues you have encountered and provide you with a satisfactory resolution, we have sent detailed information to your email at [email protected]. Please review the information and share your thoughts with us. Your satisfaction remains our top priority, and we are committed to resolving these issues and regaining your trust in our brand. Your feedback on the fit and comfort of the wig is greatly appreciated, and we will consider this input for future enhancements. Once again, we apologize for the inconveniences you experienced and thank you for bringing these matters to our attention. We eagerly anticipate the opportunity to make amends and ensure a more positive experience for you in the future. Warm regards, Customer Care Team RPGShow