Royal Medical CenterReviews of royalmedicalcenters.com

I received instructions for a vial of liquid peptide, but received peptide powder that had to be reconstituted. The peptide was damaged or destroyed when I tried to mix it with water. I attached pictures of the instructions and the vial to Royal, who in my opinion should have replaced it without hesitation either with a vial of liquid peptide or "powdered peptide with the proper instructions". I'm paying for 2 months supply for only half the product. So, because of their mistakes and the confusion I experienced, I told Pete to remove me as a customer. They have lost my trust and confidence, and my business. I received a response to my review. I emailed, texted and talked to Pete (account manager) multiple times. I suspect their high 5 star rating is suspect too. If you give them your business, good luck.

To whom it may concern, I purchased the service in Dec of 2020 and of today I have recieved an incorrect prescription on the first shipment. Then I was force to pay shipping cost to return the incorrect items . Now as 1/18/21 I recieved an incomplete package and no apologies for the mistakes. While being told,that I ,customer did something wrong by the office manager of for these mistakes ....Incredibly unbelievably poor service I am sorely disappointed. I need to speak to Dr. Rodiguez.

I’m a current Royal patient who just tried to cancel...but guess what, if you cancel in less than 6 months they say they will revert the lab fee back. This is ok with me since it is what I agreed to however what they didn’t tell me was that they would charge me $600-$800 for a lab that I can get myself for $279 (max). The labs they ordered for me didn’t even include Free test, SHBG or a lipid panel, I had to pay $67 myself to have those tests ran because apparently my soon to be new provider actually cares about my health. If I were you I would look elsewhere, they claim no hidden fees...well guess what, I found one. So now I’m stuck with them for a few more months because I refuse to pay triple what a lab would cost me.

I was using Royal Medical for about a year with no problems but then ran into a billing issue. It was not resolved to my satisfaction and I told XXXXXX that I guess my only recourse was to give them a bad review for the way the billing problem was handled. Well, he threatened to take me to court for libel. I have never had a reputable company threaten me for libel and do it so quickly. It got me thinking that something else must be going on behind the scenes for him to threaten court action for an honest online review. In an email, I asked XXXXXX if they recorded all their phone calls and he told me that they did not. I was hoping to get evidence of his threat. UPDATE IN RESPONSE TO ROYAL MEDICAL'S REPLY: Again, something is going on with this company for them to have to lie like they did in their reply along with the original threats of libel. My last payment had already been withdrawn by Royal Medical before I had even called to complain about my billing problem so there was absolutely no remaining balance, there was no final payment due, and there was no discussion about any collection agency. Be honest, Royal Medical Center, go back and check the date of my payments and the last date of my phone call with XXXXXX. You will see that the facts are on my side. I guess I can see now why Royal Medical does not record their phone calls with their customers. It is easier for them to not record them and be able to lie about it later. I guess they just thought they could post a reply and try to save face by claiming that I had a balance owed and was only complaining because of possible collection's action. A reputable business doesn't threaten baseless libel action and doesn't have to make up lies. Very shady practice!

All I can say is read the fine print! Make sure you call around and ask questions to get the best rate.

They have not tested my blood in over one year now. I finally paid to have my blood tested so after taking 1 mil per week (and I only weigh 165) my levels were only 450. I am not sure what they are selling me but it must be watered down.