Royal Medical CenterReviews of royalmedicalcenters.com

Poor customer service

Couldn't say a bad thing about my experience/results until today. Month and a half into therapy. Realized that my card had been charged $195. Called to verify the charge. Never told upfront they would be auto drafting on 13th every other month While on phone asked when next supply would arrive, cypionate is running low. Told I had been taking double the RX amount. I take fault for misreading the instructions they are somewhat unclear and have never injected however I called the day before first injection for clarification and was told over the phone the incorrect dosage, which was double the normal amount. Told to pre-draw syringes and measure out what I have left and space it out over the next three weeks. Because it's a controlled substance they cannot ship it sooner. Told them to cancel my subscription after this upcoming supply arrives they want a 195 cancellation fee. Accidentally dropped a vial of Gonadrenaline 2 weeks ago, they charged me an additional 60.00.

Added a product to cart and was not sent to me did not say you needed drivers license and other things to purchase item

I want people who read this to know of the bad experience that I endured while getting my TRT through Royal Medical Center. I strongly feel that this company is not out for their customers best interest. Two months after enrolling and providing my payment information, my credit card information was stolen and used for fraudulent purchases. I am not blaming Royal Medical for this happening, but I had to cancel my card on file. Royal Medical continued to try and run this cancelled card for payments even after I advised it was compromised. I advised them via phone and by email of the current fraudulent activity on my credit card. I was very clear with their representatives that I had to halt payment until the new card arrives that week. I obviously understand that they cannot send the product until payment is received. That is a given. But by the end of the week, they had emailed me a letter stating I could no longer receive their services based on lack of payment. We aren’t talking about weeks of a nonpayment here. We are talking about literal days after they had been made aware of a cancelled credit card. My membership was then cancelled. I received an official letter wishing me good luck on finding another doctor. (Anyone who wants to see the actual letter, please ask) I strongly suggest anyone looking for TRT not to use this company to purchase your testosterone. I should also note that their customer service had called me just after I posted this review. The representative made the claim that discontinuing their services was an error on their part. There error is a serious communication issue within this company. Also, keep in mind, I was a new customer, and I spoke to them as soon as I canceled my credit card because of the fraudulent activity. At this point, with all the aggravation, how could anyone want to do business with a company that sends termination letters to their clients. If I was legitimately a bad customer, or gave them some sort of false information, I would totally understand terminating a customer’s business. But this is not what happened here. I have been on TRT for 5 years and had to switch providers after moving to a different state. That is when I found Royal Medical online and took a risk and called them. I’m a big boy, and will find another provider. I will, however, tell of my experience with this company on every review site I can find as well as every social media outlet I can find. I will tell my friends and family and coworkers of the type of treatment I endured in my short time working with this company.

This company has refused to give out its' legal address so that I can sue them even after repeated requests. This company is a total scam. DO NOT, REPEAT DO NOT USE THIS COMPANY EVER. I AM NOW USING A REPUTABLE PLACE FOR THIS IN LAS VEGAS NEVADA REPEAT THIS PLACE IS A SCAM, The customer service people are rude and are total liars. The stole my $195 and promised a refund but they lied again, they just steal money.

Wouldn't let me send back unopened package, did not provide physical exam as promised, information provided was contradictory to that given to my by my endocrinologist.

I specifically asked for the injection in lieu of the cream. I was told that was what I would receive. I received the cream, which doesn't work. I will be cancelling this prescription.

Paid 4 month supply upfront. Although I received all bottles at the same time I was not informed that one bottle would expire before another one. How can one liquid have another expiration when you get them all at the same time? Never crossed my mind. If I go to a grocery store and buy 1 get one free Tylenol, I’m not checking the expiration. Your probably going to assume they are the same. Royal took zero accountability for this and I doubt they even knew because they didn’t inform me or give me a heads up. I threw away about $1,000 worth of product and was told it was my fault for not checking each bottles expiration when they all arrived at the same time. Makes no sense. Zero stars to Tammy and zero stars to this company