Royal Legal Group Reviews | Read Customer Reviews of royallegalgroup.com

Royal Legal Group Reviews | Read Customer Reviews of royallegalgroup.com

Royal Legal Group reviews

114 approved reviews, newest moderated first

Deana F.
Jun 19, 2019
Kevin C was helpful today
Kevin C was helpful today - my bad for calling after the negotiators had left. Overall our experience with Royal Legal Group has been frustrating at best. I don’t know if it is just our situation, however, three of our four accounts that have been negotiated so far have ended up in legal action, requiring us to pay more money in and often pay for legal fees as well. We had to come up with 2 additional payments of $800 and one additional payment of $600 on top of the $554.32 that we pay monthly. So for April, May and June, our payments in will have totaled $3,862.96!! We have one more account to begin negotiating. I’m praying that this account will be negotiated without going to litigation.
Response from Royal Legal GroupJun 21, 2019
Hello Ms. Funk, Thank you for being a valuable client. We appreciate the feedback that you've provided. We'll be setting up some time for one of our escalated client service team members to give you a call so we can better understand more about your insight and experience. Warm Regards, The Client Experience Team Reference ID: GT2273340
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Denice K.
May 23, 2019
Knowledgeable & Helpful
Sydney was helpful and was able to answer all of my questions. She sent me the documents that I needed and all this we done with one phone call!
Response from Royal Legal GroupMay 28, 2019
Good Afternoon, Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2181304
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sam B.
May 14, 2019
My request was handled this morning…
My request was handled this morning promptly and without difficulty. A thank you to the gentleman who provided the service.
Response from Royal Legal GroupMay 16, 2019
Good Afternoon, Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2138187
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joe A.
May 13, 2019
Crystal Moye
Crystal Moye was very understanding of my questions and answered all of them.
Response from Royal Legal GroupMay 15, 2019
Good Afternoon, Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2131497
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LaReina W.
May 10, 2019
Thank You Royal Legal Group!!!
Thank You Royal Legal Group! This debt consolidation company is first-class!!! Professional guidance every step of the way—Customer service agent Crystal Moya deserves a special shout-out....She couldn’t have been more helpful!!! Thank You RLG!!!
Response from Royal Legal GroupMay 15, 2019
Good Afternoon, Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team ReferenceID: GT2131477
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Missy G.
Nov 6, 2018
Friendly and reliable from the start
From the beginning, the customer service has been exceptional. No judgment, only understanding and flexibility. I’ve received prompt attention when I’ve asked questions and the account reviews help me see that I’m making progress. Admitting you have a problem with debt is the hardest part. Royal Legal Group has made the rest of the journey easier.
Response from Royal Legal GroupNov 16, 2018
Hello Missy, Thank you for sharing your positive experience with us. Client satisfaction is our goal and we are delighted to hear that you are pleased with the services provided to you. As always, it is our pleasure to serve you.
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Teri P.
May 17, 2018
THE BEST CUSTOMER SERVICE EVER!
THE BEST CUSTOMER SERVICE EVER!
Response from Royal Legal GroupMay 22, 2018
Good afternoon Teri Prochaska Thank you so much for taking the time to provide us with your feedback. It is great to hear that you are satisfied with our customer service.
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Rebecca W.
May 16, 2018
They have been very helpful with…
They have been very helpful with getting my financial situation cleared up. Honest and trustworthy are two words that come to mind when I think about this group. Thanks for all of your help.
Response from Royal Legal GroupMay 22, 2018
Hello Ms. Wallace Thank you for your feedback! We are thrilled that your experience with us has been a positive one. We use feedback from clients like you, to ensure that we’re providing the best possible services.
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