Royal Legal GroupReviews of royallegalgroup.com

Amazing customer service

A customer service representative was very helpful and courteous to my questions! She knew what she was talking about and offered advice when asked for it in terms of what my program offered and benefits I have from being enrolled and what options I have. Most helpful representative yet.

I was initially pleased with their work. Then within the past 2 weeks things have fallen apart. I have been sued by a creditor in my program, RLG has the account as settled and spent 2 hours trying to convince me it was settled.....It was not, they settled an account that was not in my program! When they acknowledged that "mistake" they did nothing to expedite resolving the one I was sued about (the one in the program.....the one they did not appear for in court for me, as contractually bound to do- breech of contract 1). They then gave me a fictitious address for their corporate office in Overland Park, KS (the office is a mail box service for RLG named REGUS and while they did get me in contact with a Donald Norris, Mr. Norris (with a Nevada area code) would not even apologize and said he would get me in contact with their local attorney. The local attorney did give me a call, but said the only thing he could do was have a customer service agent (not an attorney) call to try to work things out for me. They did call, a Nigel, called and he proceeded to ATTEMPT to put the blame on me and not address by lawsuit or they fact that they reached an agreement with someone not in my program. Nigel called at a very bad time for me and was very rude on the phone (and yes I was irritated and angry during the call), and he said he would call me back on Monday ( it is now Thursday and surprise....no phone call to date). So when I called about another correspondence I received from RLG, I asked to have the call notes read back to me, they read them where he acknowledged the promised callback, but stated I REFUSED all options he offered (this is categorically NOT TRUE!!!). Careema (sp?) listened to my concerns and said she would make sure that I was contacted back by Nigel asap. I am in this program and have NEE missed a payment or been late, I have only once received my promised monthly account review call....and that was when I called and complained about it. I was told I could visit their Overland Park office at anytime when I signed on, but that is NOT a real office, they have not sent a Power of Attorney letter to any/all of the accounts in my program, they have gotten me sued and not lifted one finger to assist as my contract states they would, I have been called a liar on multiple occasions (both passively and actively) by their employees, I have been told they "do not make mistakes" even after I have expressly pointed the out. I am at my wits end with this group and see no other option besides seek representation that will cover my interests, and will be effectual counsel, unlike RLG, ineffectual counsel, that does not respect their contract or their clients. STAY VERY FAR AWAY. A report to the Kansas Attorney General is being prepared!

Just settled 3 accounts. Yea!! Doing a great job!

They helped me get out of a pretty deep hole after my divorce and saved me from losing everything. Whit all my debt I had I was on the brink of losing my home switch the lower payment they had offered me I luckily never had to go down that route. My debts are settled now and I feel free finally!

Helpful, courteous, respectful and a very nice gentleman to talk to.

During difficult times, RLG has offered assistance with any questions, setting my mind at ease. They are all very professional.

Very helpful and encouraging.