RoyalcarribeanReviews of royalcarribean.com

Excrement!!! My family and 2 friends,(me, husband and daughter, daughters friend and my friend) all adults, went on a cruise for a week to France and Spain in May 2024. Biggest, unbelieveable issue, happened on the third day of our cruise. We had been out in the morning, came back to our cabins, my friend went to the toilet, as she's sitting there (as you do!) she sees a lump of what she thinks is foundation make up, touches it, and realises it's not! How did a lump of excrement get on our folded bath towels. We could not believe it! Was it our cabin cleaner? Did one of the staff come in while we were out and do it? If so, why? We called customer services, they came down, offered us a free cocktail as we were so shocked, big mistake! Apparently, because we accepted the free drinks, that ment we were compensated for this incident. We went to customer services, they said that they would 'investigate', but they told us as we had accepted the drinks, that was considered compensation. We had been on a cruise with RC last year 2023, for a week, they only had 2 shows, well on this holiday they were showing the same shows! The other shows were guest based, such as 'Mr & Mrs' etc. I'm afraid their standards have gone down and we will not be going on a cruise with them again.

We are Gold status guests on Royal Carribean and previously had very positive opinions of this cruise line. No more. We booked a GUAR balcony cabin some weeks ago on the Quantum of the Seas out of Brisbane on the 29th January. Since then, the cost of the cabins has gone down very substantially, indicating that the cruise is far from sold out. Yet when we looked at our cabin allocation we found that we were allocated the lowest level of obstructed view cabin, even though the higher cabin categories are still available at a much reduced price compared to what we paid. Although strictly speaking this is consistent with the GUAR provisions, in reality this shows extremely poor customer relations - give your loyal returning customers who paid a higher price the worst cabin when better cabins are still available at a much lower cost? This shows no appreciation or loyalty to your returning customers. When we asked our agent, Cruise Guru, to look into the matter, we were advised that will do nothing.

We booked and fully paid for our Cruise (April 2024) but Royal Carribean have NOW informed us that parts of the ship and not working (and will not be working in April 2024) and that some of the Islands we were to visit have been cancelled meaning that we have to spend 8 days (out of our 10 day cruise) at sea. They are making it impossible to cancel and refuse to offer any compensation.

Please be very careful, drinks packages are more expensive that the cost of the cruises.

Boat was beautiful and activities and shows were great but I am giving them a 2 star due to the food that was very low quality. Didnt eat any BEEF products, cause they seemed off...taste and texture not right. All the food was prettied up to cover up, sad!!

Pains in the butt? Sometimes. Mix up of rooms? Yes please. Nice ship experience and some island hopping? Uhhh...Duh. Yes I like it

Cruise was fantastic and staff on the ship were amazing. Sadly my wife's debit cards were cloned whilst left in our room. We contacted UK customer services, they showed little interest and said they will investigate, I asked them to keep me updated, 3 months later I haven't heard a thing. luckily we have been refunded by the back but clearly a staff member on the ship cannot be trusted. for this reason we wont use RC again.

I went on odessey of the seas recently. I’ve been on a few royal carribean cruises and was always pleased with the overall service we got. I booked into fine dining, which we’ve always enjoyed in the past. Standards have really dropped. Food wasn’t that nice. Table service average. People around us were getting served drinks at their table. We didn’t get offered drinks. I bought a drinks package at £1,400 for 2 people. Conversations around the bar were there’s no kick in the alcoholic drinks. I wouldn’t buy a drinks package on royal carribean again. They are either low alcohol or watered down. Very disappointed, i couldn’t even be bothered completing their survey…they’ve had your money! DONT BUY DRINKS PACKAGE